Cornelius Rice
Brandywine,MD
Summary
Proven Automotive Calibration Tech with a track record of enhancing operational efficiency at Scans On Site. Leveraged strong work ethic and problem-solving skills to optimize digital resources and streamline processes, significantly improving system compatibility and customer engagement. Skilled in engine repair and active listening, consistently achieving project objectives within budget constraints and elevating customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry or customer service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Automotive Calibration Tech
Scans On Site
02.2024 - Current
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
Automotive Technician
Maryland National Capital Park And Planning
10.2022 - 10.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Customer Service Representative
Forest Auto
08.2021 - 07.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Operations Coordinator
Rice Brothers Lawncare
01.2016 - 01.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Customer Service Cashier
Papa John's Pizza
04.2011 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Forestville High School
Forestville, MD05.2004
Skills
- Strong Work Ethic
- Engine repair
- Problem-Solving
- Purchasing Parts and Inventory
- Issue Resolution
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Payment Processing
Timeline
Automotive Calibration Tech
Scans On Site
02.2024 - Current
Automotive Technician
Maryland National Capital Park And Planning
10.2022 - 10.2023
Customer Service Representative
Forest Auto
08.2021 - 07.2022
Operations Coordinator
Rice Brothers Lawncare
01.2016 - 01.2021
Customer Service Cashier
Papa John's Pizza
04.2011 - 01.2016
High School Diploma -
Forestville High School
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