Cornelius M. Rimpson, Jr
Converse,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
Rework Claims Processor
United Health Group, USA
02.2021 - Current
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Managed workload and priorities to meet claims processing meet deadlines.
- Calculated adjustments, premiums and refunds.
Senior Teller-Team Lead
LaSalle Bank
04.2004 - 05.2007
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Performed general teller duties for drive-thru line.
- Maintained, organized and stocked teller window areas.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coached and trained three of new bank tellers.
- Managed overdraft reports and performed audits.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelors of Science - Management
University of Phoenix
Phoenix, AZ07.2022
Associates of Applied Science - Business Administration
Robert Morris University of Illinois
Chicago, IL02.2013
Skills
- Analytical
- MS Office (Word, Excel, Outlook, PowerPoint)
- Time Management
- Relationship Building
- Written and oral communication
- Problem resolution
- Detail Oriented
- Teamwork and collaboration
- Professionalism
- Problem-solving abilities
- Conflict resolution
- Time management
- Verbal and written communication
- Team building
- Critical thinking
- Interpersonal skills
Timeline
Rework Claims Processor
United Health Group, USA
02.2021 - Current
Senior Teller-Team Lead
LaSalle Bank
04.2004 - 05.2007
Bachelors of Science - Management
University of Phoenix
Associates of Applied Science - Business Administration
Robert Morris University of Illinois
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