Summary
Overview
Work History
Education
Skills
Timeline
Certification
Personal Information
CORNELL EVANS

CORNELL EVANS

FORT WASHINGTON,MD

Summary

Detail-oriented professional with 20+ years of experience and a proven knowledge of customer satisfaction, guest retention, and hospitality management. Aiming to leverage skills to successfully fill the Management role at company.

Overview

28
28
years of professional experience
1
1
Certificate

Work History

Adjunct Professor

Anne Arundel Community College
02.2021 - Current
  • Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
  • Boosted class participation rates by fostering positive and collaborative learning environment.
  • Strengthened critical thinking skills in students through incorporation of problem-based learning activities.
  • Increased student retention by providing individualized support and tailored feedback on assignments.

Dual Pit Manager

Maryland Live Casino
02.2021 - Current
  • Enhanced casino operations by implementing efficient pit management strategies and promoting a positive gaming environment.
  • Streamlined dual pit procedures for increased customer satisfaction and improved staff productivity.
  • Collaborated with security teams to maintain a safe atmosphere, reducing incidents of cheating and theft.
  • Maximized revenue generation by effectively managing table limits and game offerings according to customer demand.

ADJUNCT PROFESSOR

Prince George's Community College
03.2017 - Current
  • Initiate, facilitate, and moderate classroom discussions
  • Evaluate and grade students' class work, assignments, and papers
  • Prepare course materials such as syllabi, homework assignments, and handouts
  • Maintain student attendance records, grades, and other required records
  • Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.

TABLE GAMES MANAGER

MGM National Harbor Hotel Casino
04.2016 - 06.2019
  • Resolve customer complaints regarding problems such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Establish policies on issues such as type of gambling offered and odds, extension of credit, or serving of food and beverage.
  • Direct distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting total
  • Prepare work schedules and station arrangements and keep attendance records.

ASSISTANT CASINO SHIFT MANAGER

Mohegan Sun Hotel Casino
05.1996 - 10.2014
  • Prepare work schedules and station arrangements and keep attendance records.
  • Direct distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals
  • Resolve customer complaints regarding problems such as payout errors
  • Remove suspected cheaters, such as card counters or other players who may have systems that shifts odds of winning to their favor.
  • Maintain familiarity with all games used at facility, as well as strategies or tricks employed in those games
  • Train new workers or evaluate their performance
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
  • Explain and interpret house rules, such as game rules or betting limits
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary Interview and hire new workers.

Education

Completed coursework towards Hospitality/Recreation Hospitality Management -

ATLANTIC COMMUNITY COLLEGE, Atlantic, NJ
05.1994

Certification Gaming -

CASINO CAREER INSTITUTE, Atlantic, NJ
05.1994

Skills

  • Microsoft Office Suite
  • Microsoft Excel
  • Word
  • Hospitality Management
  • Communication
  • Stress Management
  • Interpersonal Skills
  • Problem Solving
  • Patience
  • Service / Product Knowledge

Timeline

Adjunct Professor - Anne Arundel Community College
02.2021 - Current
Dual Pit Manager - Maryland Live Casino
02.2021 - Current
ADJUNCT PROFESSOR - Prince George's Community College
03.2017 - Current
TABLE GAMES MANAGER - MGM National Harbor Hotel Casino
04.2016 - 06.2019
ASSISTANT CASINO SHIFT MANAGER - Mohegan Sun Hotel Casino
05.1996 - 10.2014
ATLANTIC COMMUNITY COLLEGE - Completed coursework towards Hospitality/Recreation Hospitality Management,
CASINO CAREER INSTITUTE - Certification Gaming,

Certification

  • Certified Casino Games Instructor
  • Hospitality Customer Service Trainer

Personal Information

Title: MANAGEMENT
CORNELL EVANS