Detail-oriented professional with 20+ years of experience and a proven knowledge of customer satisfaction, guest retention, and hospitality management. Aiming to leverage skills to successfully fill the Management role at company.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Adjunct Professor
Anne Arundel Community College
02.2021 - Current
Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
Boosted class participation rates by fostering positive and collaborative learning environment.
Strengthened critical thinking skills in students through incorporation of problem-based learning activities.
Increased student retention by providing individualized support and tailored feedback on assignments.
Dual Pit Manager
Maryland Live Casino
02.2021 - Current
Enhanced casino operations by implementing efficient pit management strategies and promoting a positive gaming environment.
Streamlined dual pit procedures for increased customer satisfaction and improved staff productivity.
Collaborated with security teams to maintain a safe atmosphere, reducing incidents of cheating and theft.
Maximized revenue generation by effectively managing table limits and game offerings according to customer demand.
ADJUNCT PROFESSOR
Prince George's Community College
03.2017 - Current
Initiate, facilitate, and moderate classroom discussions
Evaluate and grade students' class work, assignments, and papers
Prepare course materials such as syllabi, homework assignments, and handouts
Maintain student attendance records, grades, and other required records
Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
TABLE GAMES MANAGER
MGM National Harbor Hotel Casino
04.2016 - 06.2019
Resolve customer complaints regarding problems such as payout errors.
Remove suspected cheaters, such as card counters or other players who may have systems that shift odds of winning to their favor.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Train new workers or evaluate their performance.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Establish policies on issues such as type of gambling offered and odds, extension of credit, or serving of food and beverage.
Direct distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting total
Prepare work schedules and station arrangements and keep attendance records.
ASSISTANT CASINO SHIFT MANAGER
Mohegan Sun Hotel Casino
05.1996 - 10.2014
Prepare work schedules and station arrangements and keep attendance records.
Direct distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals
Resolve customer complaints regarding problems such as payout errors
Remove suspected cheaters, such as card counters or other players who may have systems that shifts odds of winning to their favor.
Maintain familiarity with all games used at facility, as well as strategies or tricks employed in those games
Train new workers or evaluate their performance
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
Explain and interpret house rules, such as game rules or betting limits
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary Interview and hire new workers.
Education
Completed coursework towards Hospitality/Recreation Hospitality Management -
ATLANTIC COMMUNITY COLLEGE, Atlantic, NJ
05.1994
Certification Gaming -
CASINO CAREER INSTITUTE, Atlantic, NJ
05.1994
Skills
Microsoft Office Suite
Microsoft Excel
Word
Hospitality Management
Communication
Stress Management
Interpersonal Skills
Problem Solving
Patience
Service / Product Knowledge
Timeline
Adjunct Professor - Anne Arundel Community College
02.2021 - Current
Dual Pit Manager - Maryland Live Casino
02.2021 - Current
ADJUNCT PROFESSOR - Prince George's Community College
03.2017 - Current
TABLE GAMES MANAGER - MGM National Harbor Hotel Casino
04.2016 - 06.2019
ASSISTANT CASINO SHIFT MANAGER - Mohegan Sun Hotel Casino
05.1996 - 10.2014
ATLANTIC COMMUNITY COLLEGE - Completed coursework towards Hospitality/Recreation Hospitality Management,
Branch Chief - GS-560: GS-15 at U.S. Department of Education Federal Student AidBranch Chief - GS-560: GS-15 at U.S. Department of Education Federal Student Aid