Summary
Overview
Work History
Education
Skills
Certification
Affiliations
AREAS OF EXPERTISE
Timeline
Generic

CORNELL FORD

Lilburn,Georgia

Summary

Team Management. High-Performing, Personable, Analytical, and Cost-Conscious Manager with expertise in people management. Recruitment. Knowledge of policies and programs that relate to the Rental Assistance industry. Building/optimizing processes to maximize and exceed business results in a service organization. Ability to provide a diverse level of support. Skilled leader who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Leader with successful background building and leading top performing teams and individuals. Focused on exceeding organizational targets and goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Content and Lead Delivery Analyst

Rent Group LLC
01.2019 - 02.2025
  • Hiring and training new and existing employees.
  • Set up and conduct sales/service meetings with the decision-makers of property management companies.
  • Develop and maintain close relations with assigned territory-exceeding customer expectations.
  • Manage your sales pipeline and revenue forecast in Salesforce to ensure an accurate recording of all prospective activity.
  • Assisted in the collection of outstanding invoices and past due accounts.
  • Stay up to date on all rental programs and industry trends.
  • Consistent achievement of sales goals, objectives, and KPI’s.
  • Passion for coaching and motivation.
  • Analyzed delivery data to identify trends and improve operational efficiency.
  • Coordinated logistics for timely and accurate delivery of goods to clients.
  • Collaborated with cross-functional teams to streamline order processing and fulfillment.
  • Monitored delivery performance metrics, ensuring adherence to service level agreements.
  • Utilized software tools for tracking shipments, optimizing routes, and managing inventory levels.
  • Developed reports on delivery performance, providing insights for strategic planning initiatives.
  • Assisted in troubleshooting delivery issues, implementing solutions to enhance customer satisfaction.
  • Supported continuous improvement efforts by participating in process review meetings and training sessions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
  • Recognized as a top performer for consistently meeting or exceeding company targets for on-time deliveries and customer satisfaction ratings.
  • Contributed to the development of standard operating procedures to streamline workflows across the organization''s delivery network.
  • Improved delivery efficiency by streamlining processes and implementing new tracking systems.
  • Reduced order processing time with thorough data analysis and workflow optimization.
  • Maintained open lines of communication with supervisors regarding potential issues affecting timely or accurate deliveries; proactively sought solutions to address challenges before they escalated into larger problems.
  • Led regular team meetings focused on reviewing performance metrics, discussing challenges, and developing action plans for continuous improvement.
  • Led assessment, estimates, and execution of project deliverables to common backlog and pipeline.
  • Executed data analysis using with standard query and data quality tools.
  • Coordinated with cross-functional teams for timely deliveries, ensuring client expectations were met.
  • Assisted in the training of new employees on company procedures, software applications, and delivery protocols.
  • Utilized advanced analytics tools to identify trends in delivery performance data; shared insights with management team to inform decision-making and strategic planning efforts.
  • Optimized resource allocation by analyzing route patterns and adjusting staff assignments accordingly.
  • Collaborated with team members to create efficient schedules that minimized downtime and maximized productivity.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.

National Account Manager

Fleector Technologies
10.2016 - 01.2018
  • Manage and training of existing and new agents.
  • Cold-call prospects within your assigned territory to generate net new business.
  • Prepares and presents proposals, quotes and recommends products based on customer needs.
  • Ability to build and maintain a robust pipeline.
  • Make outbound follow-up calls to existing customers via telephone and email to effectively manage accounts.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and accurately process sales applications.
  • Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability.
  • Recognize the customer's key challenges in their business operations and match products and solutions to the customer's area of need.
  • Track the sales process through weekly forecast submissions for assigned accounts.
  • Accountable for ensuring that assigned accounts are being properly serviced in a manner that reflects the company's commitment to delivering high quality products and services.

Call Center Sales Manager

N3 Results
03.2015 - 10.2016
  • Responsible for 60 Business Development Representatives.
  • To ensure the execution of large-scale outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales, social listening and custom analytics for Microsoft.
  • Operate the center using the business development plan.
  • Manage and monitor the center budget.
  • Identify local and national funding sources to expand center services and outreach.
  • Develop cooperative working relationships and partnerships with other centers.
  • Promote and market N3 programs and services.
  • Plan, develop, coordinate, schedule and supervise delivery of programs and services sponsored by the center.
  • Oversee and maintain quality of services and programs provided to N3 clients.
  • Compile and submit narrative and quantitative reports for center activities and milestones.
  • Ensured compliance to all corporate policies and procedures.
  • Led sales team to achieve monthly targets through effective coaching and performance management.
  • Developed training programs to enhance product knowledge and sales techniques among team members.
  • Analyzed customer interactions to identify areas for improvement, enhancing overall service quality.
  • Implemented CRM tools to streamline processes and improve tracking of customer engagements.
  • Fostered a collaborative team environment that encouraged idea sharing and problem-solving initiatives.
  • Conducted regular performance reviews to ensure alignment with company objectives and individual growth plans.
  • Collaborated with marketing teams to align messaging and optimize lead generation strategies.
  • Established key performance indicators to monitor progress, drive accountability, and inform strategic decisions.
  • Coached employees on best practices for upselling additional products or services during customer interactions.
  • Introduced new sales techniques, resulting in higher call conversion rates and increased revenue for the organization.

Education

General Studies

University of Cincinnati
Cincinnati, Ohio
06-2026

Skills

  • MS Office: Word, Excel, PowerPoint; Windows; Internet Explorer NICE, Symposium, Center View, BOSS
  • One CRM, Salesforce, Dynamics, Dayforce
  • Power BI Exactly, Salesforce Lightening, Zoom and Goggle Meets
  • Forecasting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Documentation skills
  • Safety practices
  • Team building
  • Task prioritization
  • Self motivation
  • Product knowledge
  • Analytical thinking
  • Operations management
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Contract negotiation

Certification

  • Certified in Sales Management NASP
  • Customer Service NCSA
  • Certified Inside Sales Professional CISP
  • Certified Professional Sales CPSL
  • Decker Presentation & Contract Procurement

Affiliations

  • Sales Managers of America
  • Human Resources Association
  • Omega Psi Phi Fraternity Inc.
  • Hopewell Missionary Baptist Church.
  • Football and Basketball Youth Athletics Coach
  • County Public School Mentor

AREAS OF EXPERTISE

  • Business Development, People Management
  • Knowledge of federal programs, guidelines and policies relating to multi-family rental programs
  • Experience with bargaining and non-bargaining personnel
  • Planning/Execution
  • Lean methodology
  • Strategic Planning/Leadership
  • Customer Satisfaction
  • Process Design/Redesign
  • Change Management
  • Communicating & administering HR Policies and Programs
  • Total Quality Management
  • Organizational/Team Design and Development
  • Productivity and Efficiency Improvement
  • Leadership Development and Training
  • Report creating/Pivot tables etc.
  • Problem Solving
  • Decision Making
  • Leading top performing teams
  • Multi-site operations

Timeline

Content and Lead Delivery Analyst

Rent Group LLC
01.2019 - 02.2025

National Account Manager

Fleector Technologies
10.2016 - 01.2018

Call Center Sales Manager

N3 Results
03.2015 - 10.2016

General Studies

University of Cincinnati

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