Cornell Jackson
Baltimore,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Volunteers Of America
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Patient Services Supervisor
Johns Hopkins Hospital
04.2017 - 03.2023
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced staff performance by conducting regular training sessions and performance evaluations.
- Ensured smooth clinic operations through effective coordination of clinical staff and resources.
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
Lead Pathology Archivist
The Johns Hopkins Hospital
12.2015 - 04.2017
- Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
- Enhanced accessibility to archived materials for researchers and the public by developing comprehensive finding aids and digital databases.
- Improved collection organization and streamlined retrieval process with meticulous cataloging of archival materials.
- Ensured preservation of fragile materials, conducting conservation treatments on damaged items as needed.
Education
Associate of Arts - Business
Baltimore City Community College
Baltimore, MDSkills
- Performance monitoring
- Document Control
- Financial Management
- Maintenance Planning
- Customer Retention
- Business Planning
- Health and safety compliance
- Incidents management
- Inventory Management
- Business Development
- Operations Management
- Expense Reports
Timeline
Operations Manager
Volunteers Of America
03.2023 - Current
Patient Services Supervisor
Johns Hopkins Hospital
04.2017 - 03.2023
Lead Pathology Archivist
The Johns Hopkins Hospital
12.2015 - 04.2017
Associate of Arts - Business
Baltimore City Community College
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