Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Hi, I’m
Cornell Johnson
Moncks Corner,S.C.
Summary
Overview
15
years of professional experience
Work History
Blue Cross Blue Shield S.C.Columbia, S.C
Customer Service Advocate I
01.2022 - 11.2023
Job overview
- Checking pre-authorizations on file for Providers, and determining if necessary Providers' eligibility and benefits confirmation Verifying if CPT codes and procedure codes require pre-certification
- Searching Insurance Contracts for Member Coverage Details Confirming the Network status of Providers, Searching Medical Policies for coverage clarification
- Making Sure CPT Codes are Valid and Billable Finding Pharmacy Benefits Manager, and specialty pharmacy, and verifying if drugs are covered
- Determining the provider's network status
- Checking medical policies, to confirm coverage, age requirements, and frequency for specific drug usage
- Reviewing drug charts to establish if the drug requires a specialty pharmacy, frequency of use, generic name, and amounts for distribution
- Confirming Coordination of Benefits, effective date, primary & secondary insurance company, or termination date.
Change Health Care, McKesson CorpNorth Charleston, S.C
Senior Patient Rep.
08.2019 - 04.2020
Job overview
- Speaking with COVID-19 patients for The New York Board of Health Documenting the length of symptoms Routing calls to the New York Board Of Health or Triage Nurse Assisting Patients with info for Various Programs for those infected with COVID-19 Assisting with Methods to Disinfect Covid19 infected areas Scheduling Appointments For Orthopedic Specialist At Einstein Hospital in Philadelphia Matching the injured body part with the right specialty Doctor Confirming the patient’s insurance
ZINUSSummerville, S.C
Auditor/Customer Service Agent
02.2018 - 04.2019
Job overview
- Auditing inbound loads Via Container for accuracy and sorting for receiving
- Managing crew of unloaders Moving stacked Products Via Forklift for distribution
- Unloading Products Answered/de-escalated incoming service calls Locating, confirming, and canceling Orders in SAP, And Shopify Rerouting and tracing FedEx orders Handled warranty claims Quality assurance monitoring
IQORNorth Charleston, S.C
Senior Customer Service Agent
02.2015 - 06.2017
Job overview
- Interfacing, and handling calls of new and existing customers, always poised to give the best customer service experience possible
- Addressing problems, and complaints related to billing, and general inquiry Possessing intimate product knowledge and the ability to cross-sell products and services
- Having the ability to actively and empathetically listen to the customer as to meet their needs
- Employing effective communication skills and proactive, analytical, and creative thinking, as to curtail future problems before they arise
Palmetto Summerville BehavioralSummerville, S.C
Mental Health Tech
05.2013 - 09.2014
Job overview
- Visual observation, and recording of Patients' behaviors
- Ensuring safety, and security of the Milieu, or environment
- Emotional Support, fostering therapeutic relationships, and use of interpersonal skills with adolescents
- Ability to exercise control in volatile situations, including verbal and physical confrontations of a highly aggressive nature
- CRISIS PREVENTION INTERVENTION, HANDLE WITH CARE, VERBAL DE-ESCALATION, and CPR Certified.
SC Employment Security CommissionCharleston, SC
Case Manager/Employment Recruiter
05.2009 - 09.2010
Job overview
- Utilized various media outlets, Senators, Mayors, and Chambers Of Commerce, to set up Job Fairs Matched clients with employment Referred customers to partner staff
- Counseled Applicants about job search requirements
- Assisted customers with job registration
- Contacted Potential Employers.
Education
Berkeley High School
University Overview
Skills
- Call Center Operations
- Problem-Solving Abilities
- Complaint Resolution
- Medical Terminology Knowledge
- Microsoft PowerPoint
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Technical Support
- Microsoft Office Suite
- Professional Telephone Demeanor
- Quality Control
- Sales Expertise
References
References
- Mrs. Pamela Clark, 682-239-0246
- Mr. Gloria Aslandisi, 843-469-9968
- Mrs. Leticia Burns, 386-601-1197
- Mr. Bruce Mitchell, 843-270-8196
- Mrs. Anzonetta Jenkins, 843-640-2585
- Mr. Quentin Morrison, 843-452-7504
- Mrs. Lisa Izzo, 843-906-1172
Timeline
Customer Service Advocate I
Blue Cross Blue Shield S.C.
01.2022 - 11.2023
Senior Patient Rep.
Change Health Care, McKesson Corp
08.2019 - 04.2020
Auditor/Customer Service Agent
ZINUS
02.2018 - 04.2019
Senior Customer Service Agent
IQOR
02.2015 - 06.2017
Mental Health Tech
Palmetto Summerville Behavioral
05.2013 - 09.2014
Case Manager/Employment Recruiter
SC Employment Security Commission
05.2009 - 09.2010
Berkeley High School
Similar Profiles
Cornell JohnsonCornell Johnson
Customer Service Advocate I at Blue Cross Blue Shield S.C.Customer Service Advocate I at Blue Cross Blue Shield S.C.
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Crystal BrownCrystal Brown
Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)Business System Analyst at Blue Cross Blue Cross Blue Shield of Tennessee (Facets Billing)
Kimberly WilsonKimberly Wilson
Administrative Coordinator I at Medical University Of South CarolinaAdministrative Coordinator I at Medical University Of South Carolina
Tomeka L PoliteTomeka L Polite
Certified Medical Assistant/Physicians Office Spec at Roper St. Francis Physicians PartnersCertified Medical Assistant/Physicians Office Spec at Roper St. Francis Physicians Partners