Cornell Jones

• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
• Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
• Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
• Welcomed as many patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.

Sterile Processing Tech:

• Ran daily biological test. Decontamination, assmebly and sterilization of surgical instruments.
• Developed professional relationship's with co-workers, vendors & surgeons.
• Wrap instruments, sterilize them within accurate tempter's to make sure they are sterile for surgery use.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Verified and maintained proper documents and records for sterilization.

• Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
• Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
• Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
• Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
• Identified parameters and sterilization method required for each item to be sterilized.

• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Advanced patient safety with rigorous adherence to infection control policies and procedures.
• Created and implemented medical equipment training programs.
• Provided support to medical staff in resolving medical equipment problems.
• Developed and maintained medical equipment databases.
• Assisted with development and coordination of medical equipment inventories.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Certified Med Aide

• Reduced medication errors by maintaining accurate documentation of administered medications.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
• Promoted patient safety with thorough knowledge of medication interactions and contraindications.
• Educated patients and families on proper medication usage, side effects, and potential drug interactions.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Take montage payments on current and delinquent accounts
• set up homeowners accounts
• Setup escrow accounts and update homeowners insurance
• Create, resubmit, and update publish policy and proceduers

• Negotiated favorable settlements with debtors, balancing company interests and client needs for mutually beneficial agreements.
• Streamlined internal processes by regularly updating collections procedures, increasing efficiency within the department.
• Contributed to the development of departmental goals and objectives as part of a collaborative team environment.
• Provided exceptional customer service by listening actively to concerns and working diligently toward mutually agreeable solutions for debt repayment.
• Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.