Aceshia Payne
Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Non-Emergency Transportation Driver
Veyo
01.2021 - Current
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Excellent communication skills, both verbal and written.
Medical Assistant
Froedtert & MCW
09.2016 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Favorite Healthcare Staffing
08.2014 - 09.2016
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Progressive Community Health Center
02.2012 - 08.2014
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
College -
Medical Assisting
Everest College
Nursing
University of Wisconsin - Whitewater
Whitewater, WISkills
- Detailed Oriented
- Active Listening
- Critical Thinking
- HIPAA Compliance
- Data Entry
- Medical Office Administration
Certification
- Cardiopulmonary Resuscitation Training - 01/2022-01/2024
- Health Insurance Portability and Accountability Act Training
- Occupational Safety and Health Administration
Tools Technology
- Word Processor
- Emailing
- Collaboration
- Epic Healthcare Information Management System
Additional Information - Key Competencies
- Self-Motivated
- Emotional Intelligence
- Focus
- Solution Oriented Professional
- High Achiever
- Rapid & Adaptive
- Discipline
Timeline
Non-Emergency Transportation Driver
Veyo
01.2021 - Current
Medical Assistant
Froedtert & MCW
09.2016 - 08.2021
Medical Assistant
Favorite Healthcare Staffing
08.2014 - 09.2016
Medical Assistant
Progressive Community Health Center
02.2012 - 08.2014
College -
Medical Assisting
Everest College
Nursing
University of Wisconsin - Whitewater