Cornell Sharpton
North Chili
Summary
Resourceful professional known for strong communication coordination and customer relationship management skills. Experienced in data entry and record maintenance, ready to leverage expertise to enhance operational efficiency and support organizational goals.
Overview
28
28
years of professional experience
Work History
Front Office Clerk
Rochester City School District
Rochester
11.2018 - Current
- Managed front desk operations and greeted visitors with professionalism.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Maintained accurate records of attendances, tardiness, Early Dismissal.
- Coordinated communication between parents, students, and school personnel.
- Monitored visitor access logs and tracked visitors entering and exiting within the Raptor system.
- Maintained filing systems and retrieved documents upon request from staff members.
- Assisted other administrative personnel with overflow work including word processing, data entry.
Banking Customer Service Representative
Chase Mortgage
Rochester
08.2003 - 06.2006
- Assisted customers with mortgage inquiries and account management.
- Processed loan applications and gathered required documentation from clients.
- Documented customer interactions in the bank's CRM system for accurate record-keeping.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Customer support teams across multiple time zones.
Medical Biller
Rochester General Hospital
Rochester
08.1997 - 01.2001
- Processed medical claims using electronic billing systems for efficient submissions.
- Communicated with insurance companies to resolve claim discrepancies and denials.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Collected, posted and managed patient account payments.
- Accurately input procedure codes, diagnosis codes and patient information
Education
Computers/ Word, Excel, Access, Publisher -
Education Opportunity Centert
Rochester, NY05-1998
Certificate - Secretarial
Sawyer Business
Rochester, NY05-1996
High School Diploma -
Lyons High School
Lyons, GA06-1976
Skills
- Front desk management
- Visitor tracking
- Data entry
- Record maintenance
- Communication coordination
- Customer relationship management
- Spreadsheet development
- Scanning and copying
- Database entry
- Medical terminology
- Insurance verification
- Multitasking
Timeline
Front Office Clerk
Rochester City School District
11.2018 - Current
Banking Customer Service Representative
Chase Mortgage
08.2003 - 06.2006
Medical Biller
Rochester General Hospital
08.1997 - 01.2001
Computers/ Word, Excel, Access, Publisher -
Education Opportunity Centert
Certificate - Secretarial
Sawyer Business
High School Diploma -
Lyons High School