Cornell Smith

• Perform an in-depth needs analysis to determine the clients' financial goals, successes, and concerns in order to learn how to best serve the client.
• Build long-lasting relationships with clients and their families to ensure and demonstrate a deeper level of genuine care and concern.
• Consistently and promptly address questions and concerns from clients by showing genuine care and concern for their life event situations.
• Proactively reach out to clients in the book of business to establish, ensure, and continuously be the point of contact.
• Discuss retirement, growth, and portfolio strategies at a high level with clients.

• Currently serve as a vital Integrated Relationship Management Partner to over 15 branches across Northern VA/SW Virginia Regions
• Selected as the Premier Advocate for the Richmond, VA team to provide feedback to Senior Management in reference to Compensation Plans, Client Feedback, and Field Observation from the Premier Banking Team
• Provide guidance and leadership to financial center staff in order to ensure adherence to established procedures and standards.
• Conduct virtual, in person, and telephone meetings with Branch Leaders, Branch Bankers, Area Leaders, and Senior Management to communicate successes, opportunities, and strategies to improve performance.
• Provide Feedback and Coaching to Branch Teams to drive client referrals for financial guidance, financial planning with Money Guide Pro, strategic credit, and various risk management solutions
• Partner closely with Financial Advisors, Commercial Bankers, and Mortgage Loan Originators by carrying out an effective partnership working agreement

• Provided financial advice to clients on a range of products, including stocks, bonds, mutual funds, annuities, and insurance.
• Researched current market trends to identify suitable investment opportunities for clients.
• Monitored portfolio performance against predetermined benchmarks
• Resolved customer inquiries regarding their investments in a timely manner.
• Advised customers on potential tax implications related to their investments.
• Consolidate outside assets to Fidelity by conducting client conversations to inquire about their holistic investment approach

• Proactively sourced opportunities to share the value of Chase Private Client with eligible clients
• Contacted branch leads to identify opportunities to deepen the relationship with Chase Bank
• Partner with Private Client Advisors, Business Relationship Managers, and Mortgage Bankers to facilitate the One Chase philosophy
• Served as a mentor, leader, and peer coach to Associate Bankers and Relationship Bankers
• Adhered to bank regulations, compliance, procedures, and policies by studying company changes in regards to specific job function
• Educated customers about different banking services such as online banking, debit cards, credit cards.

" Departed the Credit Union due to mandatory spousal relocation"

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Created reports summarizing operational performance metrics for senior management review.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Supported outside sales force in servicing and obtaining new business and participated in community events to promote brand awareness.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Provided Leadership and Direction to the Branch Team around individual goals, team goals, and career growth

"Departed due to imposed COVID Restrictions as spouse was deemed an Essential Employee"

• Fulfilled the duties of a Relationship Manager by asking thought provoking open ended questions, providing sound financial advice, deepening the relationship, and scheduling follow up's to ensure all goals are being attained
• Earned the clients trust and business by building rapport, actively listening to overt and subtle needs, and uncovering the need behind the need
• Determined suitability, risk tolerance, goals, additional assets, and financial needs
• Partnered with fixed income specialists, Private Client Services, active trading specialists, and annuity partners as needed.

• Facilitated the market expansion of Fulton Bank in the Charlottesville area by attracting and hiring talent, partnering with vendors and suppliers during branch construction, and the coordinating ribbon cutting event.
• Provide sales coaching, metric clarification, and developmental techniques to new and existing team members
• Collaborate with various lines of business partners within Fulton to create account/opportunity calling campaigns in order to cross sell and deepen client relationships with the bank
• Analyze employee/client post conversation data that resulted in coaching and learning opportunities for the teammate
• Thoroughly review Expense Reports for the validity of reimbursable transactions while coordinating travel accommodations for new team members.

"Affected by companywide reduction in force."

• Proactively managed a book of business of 200-250 clients using Salesforce.com technology.
• Formally Introduced the SunTrust Premier Banking Program to the Culpeper, VA Area
• Facilitated training sessions for new employees regarding operational processes within the bank environment.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Sourced, Collected Income Documentation, and Closed various types of specialty lending opportunities.
• Developed and maintained strong working relationships with Private Wealth Management, Underwriters, Commercial Relationship Managers, influential Centers of Influence, and retail branch team members to encourage a strong client referral source and to learn more about other bank partners’ roles and responsibilities.

• Established, managed, and expanded a book of business from 100 to 300 clients by proactively engaging prospects via phone, warm branch referral, or introduction by internal and external partners in various lines of business
• Established banking relationships with high net worth clients including Physicians, Nurse Practitioners, Attorneys, Dentists, and Engineers, and other influential clients
• Sourced various business lending and deposit opportunities such as Practice Management Loans, Analyzed Accounts, and Commercial Lines of Credit
• Utilized Client Link, Store Vision Platform, and other CRM tools to assist the bank's affluent clients with lending, investment, insurance, and banking needs
• Worked as a liaison to seamlessly connect various lines of business to ensure the client's needs were met holistically.