Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cornell Thompson

Houston,TX

Summary

Results-driven Lead Sales Associate recognized for productivity and ability to efficiently complete tasks. Possess strong skills in customer relationship management, sales strategy development, and team leadership which contribute to achieving sales targets. Excel in communication, problem-solving, and adaptability, ensuring consistent delivery of outstanding service and driving team success. Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Overview

4
4
years of professional experience

Work History

Lead Sales Associate

Dollar General
Houston, TX
06.2024 - Current
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Organized store displays for maximum visibility of products.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Provided excellent customer service by addressing customer inquiries in a timely manner.
  • Greeted customers and provided product information.
  • Maintained neatness and cleanliness throughout the store environment.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.

Team Member

Whataburger
Houston, TX
05.2021 - 11.2023
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to achieve daily goals.
  • Participated in training sessions for new employees when needed.
  • Greeted customers upon entering the store with friendly demeanor.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Resolved customer issues promptly in a professional manner.
  • Operated cash registers to process payments from customers.
  • Identified opportunities for process improvements within the department.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Received, processed, and stocked merchandise in accordance with store policies.

Education

Some College (No Degree) - General Studies

San Jacinto College
Pasadena, TX

Skills

  • Sales strategy
  • POS system
  • Visual displays and presentations
  • Customer care
  • Negotiation
  • Territory management
  • Product recommendations
  • Inventory and stocking
  • Shipping and receiving
  • POS systems
  • POS operation

Timeline

Lead Sales Associate

Dollar General
06.2024 - Current

Team Member

Whataburger
05.2021 - 11.2023

Some College (No Degree) - General Studies

San Jacinto College
Cornell Thompson