Borauzima Muhigirwa
Chicago,IL
Summary
Proven Assistant Property Manager with a track record of enhancing tenant retention rates at Group Xoro LLC through exceptional customer service and strong communication skills. Expert in occupancy management and adept at negotiating with vendors, I have successfully maintained high occupancy rates. My critical thinking abilities ensure compliance with housing regulations, contributing to a positive leasing environment.
Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Group Xoro LLC
08.2023 - Current
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Leasing Consultant
Vivo Living
02.2021 - 07.2023
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Generated leads for sales and rental properties through cold calls and referrals.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
Associate of Arts - Business Management
Rock Valley College
Rockford, IL07-2019
Real Estate Acquisitions
Andrew Holmes Real Estate Mastery Program
Lombard, IL07-2021
Skills
- Administrative support
- Strong communication skills
- Fair housing regulations
- Property management
- Leasing and sales
- Tenant relations
- Housing regulations
- Business processes and procedures
- Occupancy management
- Accounting operations
- Critical thinking
Timeline
Assistant Property Manager
Group Xoro LLC
08.2023 - Current
Leasing Consultant
Vivo Living
02.2021 - 07.2023
Associate of Arts - Business Management
Rock Valley College
Real Estate Acquisitions
Andrew Holmes Real Estate Mastery Program
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