Cornesha Thomas
Atlanta,GA
Summary
Principled customer service representative professional with six plus years of experience in effective communication via email, conference calls, video communications and highly skilled using various tools and software to generate positive outcome. Responsible for creating an environment that makes our patients feel welcome, comfortable, and cared for while receiving services. Currently focused on career advancement in the field of customer service strategy and becoming more technical customer service professional.
Overview
6
6
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
Riverdale, GA
05.2023 - Current
- Maintains a visible presence in the check-in.
- Supports patients experience by providing registration services check-in, check-out, and scheduling.
- Identified needs of customers promptly and efficiently.
- Identifies and reports problems and inefficiencies in existing system.
- Coordinated with other departments to ensure smooth operations at the welcome desk.
- Organized events such as conferences, meetings, seminars.
Retail Compliance Representative
Project Verte
McDonough, GA
12.2021 - 12.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Shipping and Receiving Clerk
DHL Supply Chain
Union City, GA
12.2020 - 12.2021
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Ambassador
Alclear LLC
ATLANTA, GA
11.2017 - 03.2020
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Increased client sales and brand awareness by conducting meaningful training sessions and customer engagements.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2015
Skills
- Registration
- Records management expert
- Billing/collections
- Guest Relations
- Organization
- Data entry
- Microsoft Office expertise
- Conflict resolution skills
- Schedule mastery
Timeline
Welcome Coordinator
Oak Street Health
05.2023 - Current
Retail Compliance Representative
Project Verte
12.2021 - 12.2022
Shipping and Receiving Clerk
DHL Supply Chain
12.2020 - 12.2021
Ambassador
Alclear LLC
11.2017 - 03.2020
High School Diploma -
Langston Hughes High School