Cornetia Terry
San Antonio
Overview
6
6
years of professional experience
Work History
Human Resource Specialist
USA Army, Reserve
04.2024 - Current
- Demonstrated verbal and written communications skills to convey a wide variety of information
- Demonstrated experience monitoring the implementation and operations of automated systems used to administer benefits programs
- Created and maintained records,evaluation, forms, and spreadsheet.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Screens records for excess and missing documents
- Prepared various military records, produce briefing material and utilizing military automation systems.
Insurance Agent
Progressive
02.2023 - 04.2024
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Patient Care Coordinator
Memorial Hospital Imaging Center
02.2022 - 03.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Developed and maintain effective communication with the patient bn, assisted with communications during the inpatient to outpatient discharge.
- Coordinated patient care by interpreting and verifying provider orders
- Performed the full range of receptionist, recordkeeping and miscellaneous clerical duties
- Complete request forms, manually or automated, for individual patient orders, blood work and other requests.
- Maintain and enter patient appointment schedules for the clinic/practice.
- Schedule appropriate patient appointments manually
Disaster Recovery Specialist
Innovative Emergency Management
03.2020 - 01.2022
- Demonstrated leadership skills while managing multiple priorities during high-stress situations, contributing significantly to successful recoveries.
- Evaluated third-party vendors'' services to ensure alignment with the organization''s disaster recovery requirements.
- Assisted individuals impacted by natural disasters who apply for services to rebuild their homes and lives
- Negotiated lease renewals with existing tenants, securing long-term rentals and reducing turnover rates.
- Served as a knowledgeable resource for both current and prospective tenants regarding local amenities.
- Process and authorizes claims for benefits, such as refunds
- Managed budgets and resources effectively, ensuring optimal use during disaster operations.
Data Entry
Tovar Snow Professionals
11.2019 - 01.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- ·Produced detailed reports on the status of projects using Microsoft Office Suite tools such as Word, Excel, and PowerPoint.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed efficient methods for data entry utilizing various software applications
Sales Representative
AT&T
11.2018 - 03.2019
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Support various customer inquiries, including technical issue
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
Master (M.A) - Exercise Science & Wellness: Fitness Performance
Liberty University
Lynchburg, Virginia03.2025
Bachelor of Arts (B.A) - Sociology
Fayetteville State University
Fayetteville, NC05.2023
Skills
- Excel
- Outlook
- Effective Verbal Communication
- Clinical Terminology Proficiency
- Medical Records
- CRM Software
- Problem Solving
- Interpersonal Communication
- Data Entry
- Clerical support
- Administrative Software Expertise
- Effective Written Communication
Timeline
Human Resource Specialist
USA Army, Reserve
04.2024 - Current
Insurance Agent
Progressive
02.2023 - 04.2024
Patient Care Coordinator
Memorial Hospital Imaging Center
02.2022 - 03.2023
Disaster Recovery Specialist
Innovative Emergency Management
03.2020 - 01.2022
Data Entry
Tovar Snow Professionals
11.2019 - 01.2021
Sales Representative
AT&T
11.2018 - 03.2019
Master (M.A) - Exercise Science & Wellness: Fitness Performance
Liberty University
Bachelor of Arts (B.A) - Sociology
Fayetteville State University