I have a strong background in security operations, including assessing training needs through interviews with employees, and training newly hired security dispatch personnel on company policies and procedures. I am proficient in various systems and software, such as Omnigo, Lenel, Milestone, FastPass, Parking HQ, and Kronos, and I have obtained BriefCam certification.
My responsibilities include advising personnel on accidents, weather conditions, and other hazards, as well as observing closed-circuit television, fire alarm systems, panic alarm systems, and intrusion alarms. I have investigated suspicious activities, reported incidents to appropriate authorities, and collaborated with other departments, such as maintenance and housekeeping, regarding safety issues that may affect patient care.
I maintain detailed logs of all onsite events, including disturbances and criminal activity, and monitor CCTV surveillance systems while responding promptly to alarms. When necessary, I dispatch calls to relevant police, fire, or medical response personnel, based on the specifics of each situation. I efficiently gather caller information, access associated computer data, and document vital details in the call tracking and assignment system while handling emergency calls calmly and composed.
Additionally, I investigate calls and complaints related to fire, theft, accidents, and hazards, ensuring a safe environment for all.
GSOC Operator/Control Room Operator
G4S Secure Solutions
Dallas, TX
10.2020 - Current
Communicated with team members and building management via radio, telephones, computers and proprietary Teams software.
Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
Software used to complete my duties: VCC-visual command center, Access IT, Everbridge Suite, Outlook, Avigilon Control Center, Picture Perfect.
Supervisor
Amazon
Dallas, TX
11.2016 - 03.2020
Directed and motivated team of 80 drivers in a logistics setting.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Performed minor repair work on GPS equipment to keep jobs on task, notifying maintenance department of major machinery failures.
Conducted training needs assessments and provided ongoing training for staff.
Manager
Market Source
Dallas, TX
01.2015 - 11.2016
Executed new training initiative to improve skills and develop leaders from within.
Led employee performance reviews and discussed improvement strategies with each team member.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Telephone Banker
Capital One Bank
Irving, TX
10.2012 - 01.2015
Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
Answered up to 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Answered incoming calls politely to direct callers to requested personnel or departments.
High-Rise Security Officer
SGI Protective Services
Dallas, TX
05.2010 - 09.2012
Supervised property entrances and exits and monitored employee safety.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and suspicious activity.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Security Guard
Smith Security
Dallas, TX
07.2003 - 05.2010
Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Monitored premises and recorded all activity in daily officer report for submission to dispatch at close of shift.
Registered Nurse- Pediatric Multi-Specialty Ambulatory Clinic at Children's Health DallasRegistered Nurse- Pediatric Multi-Specialty Ambulatory Clinic at Children's Health Dallas