Overview
Work History
Education
Skills
Timeline
Generic

Cornette Davis

Communications Officer
Dallas,TX

Overview

22
22
years of professional experience

Work History

Security Dispatcher

Children's Health Dallas
Dallas, TX
03.2023 - Current
  • I have a strong background in security operations, including assessing training needs through interviews with employees, and training newly hired security dispatch personnel on company policies and procedures. I am proficient in various systems and software, such as Omnigo, Lenel, Milestone, FastPass, Parking HQ, and Kronos, and I have obtained BriefCam certification.
  • My responsibilities include advising personnel on accidents, weather conditions, and other hazards, as well as observing closed-circuit television, fire alarm systems, panic alarm systems, and intrusion alarms. I have investigated suspicious activities, reported incidents to appropriate authorities, and collaborated with other departments, such as maintenance and housekeeping, regarding safety issues that may affect patient care.
  • I maintain detailed logs of all onsite events, including disturbances and criminal activity, and monitor CCTV surveillance systems while responding promptly to alarms. When necessary, I dispatch calls to relevant police, fire, or medical response personnel, based on the specifics of each situation. I efficiently gather caller information, access associated computer data, and document vital details in the call tracking and assignment system while handling emergency calls calmly and composed.
  • Additionally, I investigate calls and complaints related to fire, theft, accidents, and hazards, ensuring a safe environment for all.

GSOC Operator/Control Room Operator

G4S Secure Solutions
Dallas, TX
10.2020 - Current
  • Communicated with team members and building management via radio, telephones, computers and proprietary Teams software.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
  • Software used to complete my duties: VCC-visual command center, Access IT, Everbridge Suite, Outlook, Avigilon Control Center, Picture Perfect.

Supervisor

Amazon
Dallas, TX
11.2016 - 03.2020
  • Directed and motivated team of 80 drivers in a logistics setting.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Performed minor repair work on GPS equipment to keep jobs on task, notifying maintenance department of major machinery failures.
  • Conducted training needs assessments and provided ongoing training for staff.

Manager

Market Source
Dallas, TX
01.2015 - 11.2016
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.

Telephone Banker

Capital One Bank
Irving, TX
10.2012 - 01.2015
  • Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
  • Answered up to 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Answered incoming calls politely to direct callers to requested personnel or departments.

High-Rise Security Officer

SGI Protective Services
Dallas, TX
05.2010 - 09.2012
  • Supervised property entrances and exits and monitored employee safety.
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft and suspicious activity.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.

Security Guard

Smith Security
Dallas, TX
07.2003 - 05.2010
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Monitored premises and recorded all activity in daily officer report for submission to dispatch at close of shift.

Education

High School Diploma -

Franklin D Roosevelt High School
Dallas, TX

Some College (No Degree) - Criminal Justice

Cedar Valley College
Lancaster, TX

Skills

  • Level II, III, IV security guard
  • Computer Skills
  • Customer service
  • Supervision

Timeline

Security Dispatcher

Children's Health Dallas
03.2023 - Current

GSOC Operator/Control Room Operator

G4S Secure Solutions
10.2020 - Current

Supervisor

Amazon
11.2016 - 03.2020

Manager

Market Source
01.2015 - 11.2016

Telephone Banker

Capital One Bank
10.2012 - 01.2015

High-Rise Security Officer

SGI Protective Services
05.2010 - 09.2012

Security Guard

Smith Security
07.2003 - 05.2010

High School Diploma -

Franklin D Roosevelt High School

Some College (No Degree) - Criminal Justice

Cedar Valley College
Cornette DavisCommunications Officer