Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Cornisha Anderson

Saint Louis,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

WALGREENS
09.2013 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Plan Advisor

UMR
01.2019 - 07.2022
  • Provide exceptional customer service to every member and making sure that all their concerns were taken care of before the call ends
  • Educating members and providers of the plans and how they work
  • Solving complex issues regarding benefits, dental, flex spending, claims, etc
  • Educating members on the different consumer driven health products; HSA and HRA
  • Speaking with the provider on the members behalf
  • Contacting different departments or leadership for assistance with complex issues
  • Following up with members or providers when necessary
  • Assisting with navigating the online portal to set up accounts, view benefits, find providers, and viewing claims
  • Understanding and processing claims
  • Routing documents through on base to the correct departments
  • Data Entry, manual claim entry, making sure all members information is accurate.

Bookkeeper

SHOP N SAVE
08.2010 - 11.2015
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Supervised between 5-10 employees
  • worked closely with store management
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Collaborated closely with other department managers to ensure seamless operations across all store areas.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.

Education

DIPLOMA -

HAZELWOOD WEST HIGH SCHOOL
Hazelwood, MO
05.2010

Skills

  • Operations Oversight
  • Customer Relations
  • Loss Prevention
  • Business Development

Assessments

Medical billing, Proficient, 01/01/22, Understanding the procedures and forms used for medical billing

Timeline

Plan Advisor

UMR
01.2019 - 07.2022

Assistant Store Manager

WALGREENS
09.2013 - Current

Bookkeeper

SHOP N SAVE
08.2010 - 11.2015

DIPLOMA -

HAZELWOOD WEST HIGH SCHOOL

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Cornisha Anderson