Cornisha Gordon
Pompano Beach
Summary
A dynamic leader with proven expertise in front desk and cash handling management, honed at Urban Air Adventure Park and Schaeffer Day Care. Excelled in enhancing guest satisfaction and loyalty through exceptional communication and hospitality service expertise. Skilled in optimizing team productivity and service quality, demonstrating initiative-taking and problem-solving abilities.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Urban Air Adventure Park
06.2022 - 05.2024
- Maintained a high level of professionalism with guests, ensuring their needs were met promptly.
- Maintained excellence in service quality through continuous training initiatives for seasoned staff members and new hires.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation or check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
Front End Manager
Shaffers Day Care
01.2020 - 05.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Education
High School Diploma -
Academics Solutions
Coral Springs, FL06-2025
Skills
- Exceptional communication
- Guest Relations
- Initiative-taking
- Billing management
- Problem-solving skills
- Scheduling expertise
- Credit and cash payments
- Hospitality services
- Guest services
- Cash handling
- Training and mentoring
- Team building
- Front desk management
- Office management
- Hospitality service expertise
Timeline
Front Desk Lead
Urban Air Adventure Park
06.2022 - 05.2024
Front End Manager
Shaffers Day Care
01.2020 - 05.2022
High School Diploma -
Academics Solutions
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