Summary
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Cornisha Thomas

Tampa,FL

Summary

I am a Results-driven Supervisor with experience steering and directing all aspects of operations. Fluent in different management styles required to foster and develop a small or large team of enthusiasts. Practiced in orchestrating multiple projects with competing priorities involving process improvements, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Work History

Supervisor Claims Research and Resolution

Humana
  • Works with insurance companies, providers, members and collection agencies in the settlement of healthcare claims
  • Leads a team comprised of 20 call reps and claim adjusters, in addition to one production lead that assist in navigating day to day oversight of associates and production
  • Manages claims inventory, provides coaching and feedback to staff, project management, interviewing, onboarding new associates and managing out under performing staff.

Supervisor Consumer Service Operations

Humana
  • Responsible for training and cross training staff to deliver excellent customer service
  • Direct and supervise associates while promoting engagement in monthly meetings and 1x1’s
  • Perform quality call audits to identify areas of opportunities to further develop associates and product knowledge
  • Adhere to payroll policies by approving timesheets and ensuring that time is accurately reported
  • Analyze reporting for weekly foreshadowing of where attention focus should be.

Production Lead Service Operations

Humana
  • Lead 23 phone agents, handle escalated Medicare calls, perform SME duties for agents regarding benefits
  • Responsible for running daily metric reporting and complete development sessions with associates with heavy focus on quality, production and schedule.

Education

Administration Assistance Course
01.2007

Williams Prep High School
01.2006

Hillsborough Community College

Skills

  • Emotional Intelligence Developer
  • Strong Management Skills
  • Leadership Development
  • Exceptional Customer Service Leadership
  • Fluent in all Microsoft Office Products
  • Team Player Oriented
  • Creator
  • Business Development
  • Process Improvement
  • Strategic Planning
  • Inventory Oversight
  • Business Administration
  • Goal-Oriented

Personal Information

Title: Management & Leadership Expert

Affiliations

  • I love to read and have been called a fish as much as I am in water.

Timeline

Supervisor Claims Research and Resolution

Humana

Supervisor Consumer Service Operations

Humana

Production Lead Service Operations

Humana

Administration Assistance Course

Williams Prep High School

Hillsborough Community College

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Cornisha Thomas