Coronnie Young
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with experience within the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain guest satisfaction and contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor (M.O.D)
Drury Hotels
Dallas, TX
09.2023 - Current
- Supported operations team with resource allocation and utilization for optimal expense control.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Manager in Training
Drury Hotels
Dallas, TX
06.2023 - 09.2023
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Seasonal Front Desk Assistant Manager
Hilton Hotel & Suites
Orlando, FL
05.2022 - 09.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05.2023
Skills
- Vice President of National
Society of Minorities - Dean's list, 7 semesters
- ETA Sigma Delta Honor
Society
- Knight's of Distinction
- Rosen Ambassador
- Rosen College Leadership Council
Certification
- Orlando Repertory Theatre
07/2018 - 2023 - Second Harvest Food Bank
12/2019 - Current
Timeline
Guest Services Supervisor (M.O.D)
Drury Hotels
09.2023 - Current
Manager in Training
Drury Hotels
06.2023 - 09.2023
Seasonal Front Desk Assistant Manager
Hilton Hotel & Suites
05.2022 - 09.2022
Bachelor of Science - Hospitality Management
University of Central Florida