Corra Miller
Enterprise
Summary
Accomplished General Manager with a proven track record at Assault Gear Store, enhancing sales and profitability through strategic planning and effective leadership. Skilled in operations management and fostering strong vendor relationships, I excel in driving financial stability and team cohesion, achieving high employee satisfaction and customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Assault Gear Store
Daleville, AL
08.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Driver, Warehouse Orders
Amazon.com Fulfillment Center
Daleville, AL
03.2021 - 05.2024
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
General Manager
Choppers Ol’ School Bbq
Daleville, AL
01.2018 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Short Certificate - Esthetics Technology
George C Wallace Community College
Dothan, AL05.2020
High School Degree -
Enterprise High School
Enterprise, AL05.2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Labor cost controls
- Deadline oriented
- Strategic planning
- Vendor relationships
- Project management
- Purchasing
Timeline
Driver, Warehouse Orders
Amazon.com Fulfillment Center
03.2021 - 05.2024
General Manager
Choppers Ol’ School Bbq
01.2018 - 11.2022
General Manager
Assault Gear Store
08.2014 - Current
Short Certificate - Esthetics Technology
George C Wallace Community College
High School Degree -
Enterprise High School