Correll Wilson
Trinity Health Care
New Haven,MI
7
years of professional experience
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Work History
Customer Support Specialist
3 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized electronic health record systems to manage patient information and support service delivery.
- Collaborated with healthcare teams to enhance patient experiences and streamline support processes.
- Trained new staff on customer service protocols, improving team efficiency and performance consistency.
- Maintained accurate documentation of customer interactions in accordance with compliance standards.
Data Entry Enrollment Clerk
2 Years 2 Months- Managed daily claims processing, ensuring adherence to organizational policies and procedures.
- Enrolled new members into insurance contracts. Updated existing members information for open enrollment period.
- Assisted in the development of training materials for new clerical staff, improving onboarding efficiency.
- Implemented electronic filing systems to improve document retrieval and reduce operational delays.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Customer Service Representative
1 Year 3 Months- Processed transactions accurately, ensuring compliance with banking regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Health Care Administration
No Degree - Business Administration
Skills
Customer relationship management (CRM)
CRM software
Data entry
Analytical thinking
Remote support tools
Project coordination
Incoming call management
Account administration
Attention to detail
Salesforce
Timeline
Customer Support Specialist
Trinity Health Care
04.2023 - CurrentRead More
Data Entry Enrollment Clerk
Blue Cross and Blue Shield
01.2021 - 03.2023Read More
Customer Service Representative
Comerica Bank
10.2019 - 01.2021Read More
Baker College
No Degree from Health Care Administration
Read More
Wayne State University
No Degree from Business Administration
Read More