Summary
Overview
Work History
Education
Skills
Timeline
Generic

Correnia Austin

Administrator
Hampden,ME

Summary

Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Knowledgeable Assistant Administrator proficient in managing documentation, inventory and communication. Advanced skills in conflict management and problem-solving. Offering 25+ years of experience in small facility settings.

Overview

26
26
years of professional experience

Work History

Assistant Administrator

FAMILY ENTERPRISES
08.2022 - 11.2023
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Collected, validated, and distributed information to employees.
  • Maintained personnel records and updated internal databases to support document management.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Generated reports to suggest corrective actions and process improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

CNA/CRMA

Penobscot Nation
07.2020 - 07.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of 6+ residents under long-term care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA/CRMA

Westgate Nursing Home
04.2020 - 07.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Supported needs of 25+ residents under long-term care.


Administrator/Owner

SISTERS OF THE HEART
01.2007 - 07.2017
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Administrator/President

Renee & Corinna Inc
06.1997 - 12.2007
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Entered and maintained departmental records in company database.
  • Generated reports to suggest corrective actions and process improvements.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Education

Administrator License - Residential Care/Assisted Living Administration

NAB
Ohio
11.2013

CNA - CNA

Mt Desert Island High School-Adult Education
Mount Desert, ME
06.1998

CRMA - Medication Administration

OHI
Bangor, ME
05.1997

Accounting

Eastern Maine Community College
Bangor, ME
03.1997

High School Diploma -

Mt Desert Island High School
Mount Desert, ME
06.1984

Skills

  • Operational Requirements
  • Financial Documentation
  • Strategic Planning
  • Performance Improvement
  • File Management
  • Office Management
  • Mail Handling
  • Business Administration
  • Sorting and Labeling
  • Patient Service
  • File Maintenance
  • Processing Receipts
  • Orientation and Training
  • Multiple Priorities Management
  • Personable and Approachable
  • Infection Control
  • Efficient Precision
  • Database Management
  • Billing and Record-Keeping
  • Customer Inquiries
  • Data Entry Skills
  • Regulatory Compliance
  • Contract Administration
  • Patient Medical Histories
  • Long-Term Care
  • Medical Records Management
  • Continuous Improvements
  • Recruitment Support
  • Work Planning and Prioritization
  • Employee Retention
  • Records Preparation
  • Customer Experience
  • Team Collaboration
  • Recordkeeping and File Management
  • Staff Hiring
  • Invoice Preparation
  • Administrative Support
  • Financial Leadership
  • Budget Management
  • Food Preparation
  • Office Coordination
  • Safety Monitoring
  • Employee Evaluation
  • Patient Scheduling
  • Payment Processing
  • Operations Management
  • Travel Arrangements
  • Crisis Intervention
  • Verbal and Written Communication
  • Data Integrity
  • Installation and Repair
  • Data Collection
  • Business Correspondence Writing
  • Staff Management
  • Administration and Management
  • Accounting Understanding
  • Operations Oversight
  • Data Confidentiality
  • Relationship Development
  • Attention to Detail
  • Calendar Management
  • Program Management
  • Administrative Arrangements
  • Due Diligence

Timeline

Assistant Administrator

FAMILY ENTERPRISES
08.2022 - 11.2023

CNA/CRMA

Penobscot Nation
07.2020 - 07.2022

CNA/CRMA

Westgate Nursing Home
04.2020 - 07.2021

Administrator/Owner

SISTERS OF THE HEART
01.2007 - 07.2017

Administrator/President

Renee & Corinna Inc
06.1997 - 12.2007

Administrator License - Residential Care/Assisted Living Administration

NAB

CNA - CNA

Mt Desert Island High School-Adult Education

CRMA - Medication Administration

OHI

Accounting

Eastern Maine Community College

High School Diploma -

Mt Desert Island High School

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