CORRETTA L CUSTIS
Prince George,VA
Summary
Dynamic and compassionate registered nurse with over 20 years of progressive experience in case management, direct patient care, and clinical education. Adept at coordinating complex care plans for diverse populations, while also educating and mentoring future nursing professionals as an adjunct clinical instructor. Strong communicator and patient advocate with a proven ability to bridge clinical expertise and academic excellence to enhance patient outcomes and student learning.
Overview
22
22
years of professional experience
Work History
Nurse Case Manager
Kenner Army Health Clinic
Fort Lee, VA
01.2009 - Current
- Develop individualized care plans, coordinate community resources, and facilitate timely discharges and transitions.
- Provides clinical expertise in developing nursing care plans for the patient.
- Assists patients in meeting the agreed upon goals of the care plan.
- Conduct utilization review and collaborate with insurance providers for prior authorizations.
- Coordinate care for a caseload of up to 40 patients, focusing on high risk, high cost cases across acute and post acute care settings.
- Provide smooth transitions of care between levels of care within the Military Treatment Facility and Network facilities.
- Facilitate orientation and training of new Case Managers.
- Proficient in AHLTA, TSWIF, CHCS and Care point.
Adjunct Faculty Instructor
Brightpoint Community College
Chester, VA
10.2021 - 01.2024
- Supervise and evaluate nursing students during clinical rotations in medical-surgical, acute and community health sett
- Evaluated students to identify knowledge gaps and conduct thorough assessments.
- Deliver instructions on clinical judgement, documentation, patient-centered care and professional standards.
- Supervised student laboratory and clinical work, offering knowledgeable advice to advance learning and abilities.
- Provide real-time feedback to students and support the development of critical thinking and clinical reasoning skills.
- Committed passionately to student development through hands-on training.
Warrior Transition Nurse Case Manager
Kenner Army Health Clinic
Fort Lee, VA
01.2008 - 01.2009
- Coordinate care for a caseload of up to 40 patients focusing on high- risk, high cost cases.
- Led case management for injured Active Duty Service Members at Warrior Transition Unit, Fort Lee.
- Conducted comprehensive assessments to develop individualized care plans with healthcare professionals.
- Established nursing care plans with achievable goals, promoting patient autonomy.
- Managed transitions of care, ensuring timely discharge and appropriate follow-up services.
- Monitored patient progress and adjusted plans to meet clinical objectives and minimize readmissions.
- Educated patients and families on diagnoses, treatment plans, and community resources.
- Documented all interventions in EMR, adhering to HIPAA, DHA, and CMS standards.
Nurse Case Manager
Irwin Army Community Hospital
Fort Riley, KS
01.2007 - 01.2008
- Independently worked as a Nurse Case Manager for Active Duty and dependent beneficiaries at Irwin Army Community Hospital.
- Ensured collaboration with the medical team, service member and family to achieve optimal medical care and adherence to the medical treatment plan.
- Provide resources, education and guidance for better patient outcomes.
- Educate the patient, family and Cadre on the treatment plan and expected outcomes of the care plan.
- Assess patient and family for needs and possible resources to reach optimal medical goals and health care outcomes.
- Collaborate with Military and Network facilities to ensure patient goals were met in a timely manner.
- Perform a comprehensive nursing assessment using a holistic approach to identify existing and potential problems.
Clinical Nurse
Irwin Army Community Hospital
Fort Riley, KS
01.2005 - 01.2007
- Provide sound triage advice to a population from birth to geriatrics through use of critical thinking and nursing assessment.
- Utilize the McKesson decision tool established for telephone triage to ensure patients are dispositioned appropriately to develop optimal health care outcomes.
- Effectively assess the patients concerns or needs by phone utilizing knowledge of assessment and open-ended questioning to obtain the best information from the patients’ symptoms.
- Communicate well verbally with patients and family to ensure the appropriate level of care is achieved.
Staff Nurse
John Randolph Medical Center
Hopewell, VA
01.2004 - 01.2005
- Primary nurse on a 24- bed inpatient medical-surgical unit providing safe care while utilizing a variety of technologies and nursing interventions.
- Educate patients and families about chronic and acute disease processes while ensuring clear communication and collaboration of care.
- Perform resource nurse duties and assess for discharge readiness.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Treated patients by administering various types of medications and therapies.
- Developed and adapted individualized treatment plans according to patient recovery goals.
Staff Nurse
Sentara Care plex Hospital
Hampton, VA
01.2003 - 01.2004
- Delivered comprehensive nursing care to patients with acute and chronic conditions in a high acuity environment.
- Acted as charge nurse and clinical preceptor for new graduates and nursing students.
- Provide safe and efficient care for patients with multiple medical and surgical concerns using critical thinking/ nursing interventions.
- Educate patients and families about chronic and acute disease processes while providing resources for preventative care.
- Held interdisciplinary team meetings to ensure appropriate patient outcomes while following best practices and evidence-based care.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
Education
Master of Science - Nursing Education
Liberty University
Lynchburg, VA05.2019
Bachelor of Science - Nursing
Hampton University
Hampton, VA05.2003
Skills
- Critical Thinking
- Creative Problem Solver
- Leadership
- Patient Advocate
- Consultant/Collaborator
- Educator
- Oral/Written Communication
- AHLTA/ CHCS/ TSWIF/ Care point/ MHS Genesis
- Time Management
- Team Oriented
Affiliations
Case Management Society of America 2020 - present
Chi Eta Phi Sorority Inc. 2019- present
American Nurses Association 2012- present
LICENSURE /CERTIFICATIONS
Registered Nurse, Virginia 0001184022
Certified Nurse Case Manager (CCM)
Basic Life Support (BLS) American Red Cross
Additional Information
- Registered Nurse of the Year 2020
- US Army Ordnance School Certificate of Appreciation 2017
- Award of Excellence in Case Management 2016
- Clinical Civilian of the Month 2016
- Good Catch Award 2015
- Clinical Civilian of the Month 2013
- Certificate of Appreciation as a Red Cross Volunteer 2005
Timeline
Adjunct Faculty Instructor
Brightpoint Community College
10.2021 - 01.2024
Nurse Case Manager
Kenner Army Health Clinic
01.2009 - Current
Warrior Transition Nurse Case Manager
Kenner Army Health Clinic
01.2008 - 01.2009
Nurse Case Manager
Irwin Army Community Hospital
01.2007 - 01.2008
Clinical Nurse
Irwin Army Community Hospital
01.2005 - 01.2007
Staff Nurse
John Randolph Medical Center
01.2004 - 01.2005
Staff Nurse
Sentara Care plex Hospital
01.2003 - 01.2004
Master of Science - Nursing Education
Liberty University
Bachelor of Science - Nursing
Hampton University
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