Corretta McMillan
Fayetteville,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Integrated Paid Leave Specialist (Remote Worker)
Unum, AMC Paid Leave Division
03.2019 - Current
- Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State PFL, and other statutory benefits
- Responsible for (FMLA, 225+ State Regulations), complex processing of leaves, review of medical certifications, and ongoing relationship management with employees requesting leaves and their employer’s corporate leave programs
- Provide excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
Teller/CSR
First Community Bank
08.2018 - 03.2019
- Provide management support to Retail Banker in the supervision of the Tellers and Teller Supervisors in addition to completing the duties of a Customer Service Representative
- Greets customers and assesses needs to determine sales/service focus or referral to the appropriate department
- Provides specific services to existing and potential customers, such as account opening and/or maintenance, and purchases of CDs, traveler’s cheques, HSAs, and IRAs.
Branch Coordinator
BB&T Bank
02.2018 - 08.2018
- Supervise and participate in daily operational functions of the teller area while being responsible for delivering superior quality service and adhering to corporate, regulatory, and audit guidelines
- Ensure timely and efficient completion of client transactions by Branch staff, while acting as a role model and service leader for Branch personnel
- Proactively engage clients in conversation, assisting with making appropriate product recommendations, opening and servicing basic accounts, or referring the client to a financial partner.
Operations Service Supervisor
First Citizens Bank
08.2014 - 02.2018
- Monitor daily operations to ensure a free-flow process and supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the company’s growth
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy, and accountability are followed
- Create and implement long-term business plans to ensure continuity of business operations overall.
Teller Supervisor
CPM Federal Credit Union
02.2010 - 08.2014
- Scheduling, onboarding new hires, Training and Developing Staff
- Maintaining Customer Service standards, greeting customers, and facilitating a welcoming and client-driven environment
- Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues, and verifying cash outages
- Ensures adherence to policies and procedures, Supporting the management of the Credit Union.
Education
M.S. in Human Resource Management -
South University
08.2023
B. S. in Organizational Management -
Claflin University
05.2016
Skills
- Customer Relations
- Workflow Processes
- Active Listening
- Proficient in Microsoft Teams
- Excel and PowerPoint
- Conflict Resolution
- Employee Relations
- FMLA knowledge
- Benefits Administration
- Training and mentoring
- Eligibility Determinations
- Employee Hiring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Integrated Paid Leave Specialist (Remote Worker)
Unum, AMC Paid Leave Division
03.2019 - Current
Teller/CSR
First Community Bank
08.2018 - 03.2019
Branch Coordinator
BB&T Bank
02.2018 - 08.2018
Operations Service Supervisor
First Citizens Bank
08.2014 - 02.2018
Teller Supervisor
CPM Federal Credit Union
02.2010 - 08.2014
M.S. in Human Resource Management -
South University
B. S. in Organizational Management -
Claflin University
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