CORRETTA PATTERSON
Talent Acquisition Agency PMO Coordinator
Schaumburg,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Talent Acquisition Agency PMO Coordinator
Bechtel Corporation
Remote
04.2022 - Current
- Leverage Fieldglass Vendor Management System (VMS) to procure and manage the full project life cycle company-wide within the US and Australia for corporate and government hiring initiatives
- First point of contact for strategic support, vendor management resources, training, coaching, and contract negotiations (Temporary, Contingency, and Retained Staffing Agreements) for the US and Australia for corporate and government hiring initiatives
- Create job posting templates and job postings, schedule interviews, hiring and firing communications, performance management, training and onboarding, and schedule interviews, address all internal and external communications inquires in a timely and efficient manner via email, calls, MS Teams Chat/Meetings, and Skype Meetings
- Review the processing of personnel requests or actions to ensure conformance to policy
- Provide information or data for the development of a personnel program, policy, or procedure
- Monitor existing personnel and ensure assignment extensions are processed as needed
- Collect, assemble, and analyze data and information for personnel reports
- Respond and answers all calls and correspondence in a timely manner/according
- Use working knowledge of Fieldglass VMS and SAP to troubleshoot issues, testing, and work with support team to resolve for US and Australia
- Make recommendations to improve efficiencies where applicable
- Assist in training of the team in the standards and practices within the PMO office in the US, Australia, and India
- Create and maintain electronic records and fields (e.g
- Customer numbers, cost center numbers) in support of the requisition entry setup
- Timekeeping, payroll, and expense analysis/invoicing for account reconciliation.
Senior Client Services Coordinator
SpectraForce Technologies
Remote
08.2021 - 04.2022
- Manage attendance and performance of contractors
- Assist with contractor related questions/concerns
- Main point of contact and coach for over 100 contractors to ensure their contractual success
- Update, edit, input, and manage information in Beeline Vendor Management tool
- Coordinate resources and communications between MSP, employees, and client.
Program Management Office Coordinator
Bechtel Corporation
Glendale, AZ
01.2020 - 04.2020
- Provide Supply Chain Management support in obtaining and maintaining contingent resources
- Coordinate contingent resource interviews to assist management in obtaining the best candidates to support operations, project management in a dynamic and global environment
- Work with speed to execution Strategic Plans
- Agility & flexibility in collaborating with peers and leadership to conduct the company’s critical initiatives
- Use Fieldglass Vendor Management Software System (VMS) and SAP to troubleshoot issues
- Respond to all SLAs in a timely manner while managing daily communications via email, chat, calls, Skype
- Successfully execute and understand Fieldglass and SAP functionality dependencies and troubleshoot problems to resolve customer/client issues and stabilize processes
- Identify and execute change management initiatives to improve end to end process efficiencies
- Create and maintain process documentation, policies, contracts, software solutions, and training materials
- Train clients/customers as Fieldglass end users
- Update, review, create, edit, and input requisitions in Fieldglass Vendor Management (VMS) tool.
Client Services Coordinator
SpectraForce Technologies
Tempe, AZ
06.2019 - 12.2019
- Coordinated resources and communications between MSP and recruiters
- Conducted phone screening, prepped, and coached candidates
- Managed attendance and performance of contractors
- Assisted with contractor related questions/concerns
- Coached and worked with contractors to ensure they are succeeding on their contract
- Updated, edited, an inputted information in Beeline Vendor Management tool.
CVS Health Call Center Specialty Pharmacy Technician Trainee - Service Representative
Medix Staffing Solutions Inc.
Phoenix, AZ
01.2019 - 06.2019
- Conducted inbound and outbound calls in a professional manner
- Provided superior customer service to specialty patients
- Assisted with complex specialty disease states in the Pharmacy Benefits Management (PBM) Division.
Sales Associate
Oreck
Phoenix, AZ
07.2018 - 02.2019
- Achieved direct retail sales goals
- Conducted outbound calls to generate sales
- Greeted customers, respond to questions in person and via the telephone, improve customer engagement by providing product, services, and merchandise knowledge
- Managed daily store operations, opening, and closing procedures, POS system processing, inventory, financial transactions, daily deposits, accounts receivables, and shipments
- Repaired and serviced vacuums, warranty services, and maintenance of Oreck products.
Calling Specialist, I
ConnectForce
Phoenix, AZ
06.2018 - 07.2018
- Managed inbound and outbound calls to industries, academic institutions, and employers to verify candidate background and reference information
- Conducted inbound and outbound calls in a professional manner
- Maintained and improved results by adhering to standards and guidelines.
Marketing Sales Concierge
Wyndham Vacation Ownership
San Francisco, CA
10.2017 - 04.2018
- Booked clients by phone and person at reception center with service advisor
- Welcomed guests to resort, provide activity information services, and opportunities
- Maintained penetration rate of assigned owners/guests attending receptions
- Ensured the overall penetration of the site is above budgeted numbers.
Big Ticket Sales Associate/Fine Rug Gallery
Macy’s
San Francisco, CA - Union Square
09.2017 - 10.2017
- Provided professional and personal direct sales knowledge and experience to clients
- Created an Omni-Channel in-store experience for customers
- Drove sales and maximize earnings in draw vs commission performance environment.
Owner/Founder/CEO
Já Mae LLC
Roanoke, VA
09.2015 - 09.2017
- Provided business management, health, and wellbeing consultation
- Certified Notary Public for Commonwealth of Virginia
- Provided direct sales and product knowledge as Independent Distributor dōTERRA
- Offered Bookkeeping services and career management consulting
- Provided social media and brand reputation review analysis
- Conducted mock interviews to assist clients in their professional development
- Provided human and resource management advisory to clients (small to medium businesses)
- Coordinated dress for success and business dining etiquette seminars/workshops
- Designed and edited resumes and cover letters
- Provided basic web page and social media landing page design
- Coordinated events for small to medium venues up to 1000 attendees per event (i.e., weddings, graduations, birthdays, family reunions, anniversaries, fundraising, and parties)
- Offered business-to-business (B2B) operations/human resource solutions and strategies for small to medium businesses.
Degreed Substitute Teacher
Botetourt County Public Schools
Fincastle, VA
11.2016 - 08.2017
- Assisted classroom instruction at Elementary, Middle
- And High School instructional levels
- Performed all job duties and responsibilities assigned to the Teacher or Instructional Aide
- Ensured students followed normal classroom routines and discipline maintained
- Took reasonable actions to ensure the safety of students, materials, and school equipment.
Sales Associate/Gift Registry Advisor
Macy’s
Roanoke, VA - Valley View Mall
10.2016 - 08.2017
- Provided professional direct sales knowledge and experience to couples & customers
- Assisted couples in creating an Omni-Channel in-store and online gift registry
- Improved sales by actively assisting couples, gift givers, and customers with purchases
- Built partnerships with sales staff to cross sale products/services to customers
- Developed quality relationships with creating a unique experience and additional referrals
- Assisted couples in completing their registry and other post occasion essentials.
Division Leader
Allstate Insurance Company
Roanoke, VA
09.2000 - 08.2015
- Led and developed five exempt and 50 – 100 non-exempt employees for multiple work processes to achieve business results, goals, manage expenses and human capital resources across US, India, and Ireland
- Developed resources, analyzed trends, and executed change management initiatives for growth expansion and division redesign for over 100 operational processes
- Utilized technology (i.e., Visio, Microsoft Project) innovation, general project management knowledge, and project delivery to evaluate impact on staff, resources, and structure
- Evaluated division performance and recommended new strategies for performance improvements
- Resolved and closed business issues and complaint escalations
- Utilized SAP and Fieldglass to recruit employees
- Completed performance evaluations for promotion, retention, and termination
- Identified skill gaps and provided appropriate training to direct reports
- Developed and enforced best practices to ensure operational efficiency
- Recommended cost-reduction initiatives while maintaining productivity and quality
- Developed new business programs to meet productivity and revenue goals
- Provided quarterly guidance to staff to ensure non-exempt teams’ performance, discipline and attendance met department criteria
- Identified areas of improvements and concerns and accordingly developed action plans
- Processed sourcing invoicing promptly and overseen business accounting procedures.
Human Resources (HR) – Talent Acquisition and Diversity Senior Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
Northbrook, IL
03.2007 - 03.2009
- Implemented networking opportunities that strategized best practices related to recruiting diverse talent for various business areas (i.e., Marketing, Corporate Relations, and Human Resources Diversity)
- Coordinated national talent acquisition in career fairs for National Association for Advancement of Colored People, National Urban League, National Black MBA, and Thurgood Marshall College Fund
- Recommended recruiting and branding strategies to broaden external and internal awareness of diverse recruiting practices
- Researched and implemented enhanced recruiting tools (i.e., resume database sourcing tools, recruiting brochures) to improve diversity recruiting efforts
- Managed and established diverse vendor relations to assist in the recruitment and retention of diverse talent (i.e., conducted interviewing skills workshop).
Resource/Employee Engagement Manager
Allstate Insurance Company
Roanoke, VA
- Coordinated department events for employees at all levels, shifts, and employment status
- Collaborated in development, management of workforce procedures and programs in organization to support global sourcing initiatives, performance management, and workforce planning
- Initiated events and programs that created positive work environments and improved the employee experience across the organization to achieve business objectives
- Facilitated campus (500 - 1000 people) ergonomic training sessions and conducted employee ergonomic assessments
- Led campus Business Continuity, Critical Incident Response planning & training as Editor
- Utilized Living Disaster Recovery Planning System to create, maintain business recovery plan, and verify recovery strategy for resources that supported critical and non- critical business processes.
Support Center Manager
Allstate Insurance Company
Roanoke, VA
- Successfully organized department events for over 100 people and managed a budget of over $5,000
- Led cross department employee congress of twenty (20) people to promote resource optimization in addition to managing direct reports of 15 – 25 non-exempts
- Mentored, coached, and managed direct reports in creating personal succession plans that succeeded in 10 employees obtaining new career opportunities/promotions
- Assisted employees in completing personal succession plans, weekly reports, performance reviews, created strategic performance plans for efficiency gains and process improvements
- Managed escalated customer complaints for customer retention to improve customer experience
- Utilized SAP and Fieldglass VMS to create and maintain team and department expense reports and generate monthly and quarterly employee reports.
Communication Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
Northbrook, IL
- Coordinated senior leadership regional travel, itinerary, speaking points, and kickoff meeting events/knee to knee sessions for 50 to 250 regional participants
- Drafted and distributed letters, articles, invitations, and surveys for officer and leadership messaging.
Procurement Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
Northbrook, IL
- Processed, conducted contract negotiations, Request for Proposals, Statement of Works, and Confidentiality Statements
- Conducted vendor negotiation meetings and obtained corporate expense savings/avoidance of over $300,000 in discounts/rebates.
Education
Candidate Doctoral of Education Degree in Organizational Leadership, emphasis in Behavioral Health -
Grand Canyon University
Master of Business Administration -
Averett University
Bachelor of Arts, English Literature, concentration in Communications/Minor in Business -
Ferrum College
Skills
- Problem Solving
- Detail Analysis
- Client Focused
- Leadership
- Project Management
- Oral & Written Communication Proficiency
- Business Acumen
- Recruitment
- Hiring
- SAP
- Fieldglass
- Beeline
- Taleo
- Visio
- Oracle
- SharePoint
- Microsoft Office 365 Platform
- Business Analysis
- Account Reconciliation
- Expense & Payroll Management
- Business Process Improvement
- Contract Negotiation
- Coaching
- Office Administration
- Management
- Training
- Virtual Training
- Customer Engagement
- Client Relations
Pronouns
She/Her/Hers
Certification
MBA, BA, ITIL vs 3
References
References available upon request.
Timeline
Talent Acquisition Agency PMO Coordinator
Bechtel Corporation
04.2022 - Current
Senior Client Services Coordinator
SpectraForce Technologies
08.2021 - 04.2022
Program Management Office Coordinator
Bechtel Corporation
01.2020 - 04.2020
Client Services Coordinator
SpectraForce Technologies
06.2019 - 12.2019
CVS Health Call Center Specialty Pharmacy Technician Trainee - Service Representative
Medix Staffing Solutions Inc.
01.2019 - 06.2019
Sales Associate
Oreck
07.2018 - 02.2019
Calling Specialist, I
ConnectForce
06.2018 - 07.2018
Marketing Sales Concierge
Wyndham Vacation Ownership
10.2017 - 04.2018
Big Ticket Sales Associate/Fine Rug Gallery
Macy’s
09.2017 - 10.2017
Degreed Substitute Teacher
Botetourt County Public Schools
11.2016 - 08.2017
Sales Associate/Gift Registry Advisor
Macy’s
10.2016 - 08.2017
Owner/Founder/CEO
Já Mae LLC
09.2015 - 09.2017
Human Resources (HR) – Talent Acquisition and Diversity Senior Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
03.2007 - 03.2009
Division Leader
Allstate Insurance Company
09.2000 - 08.2015
Resource/Employee Engagement Manager
Allstate Insurance Company
Support Center Manager
Allstate Insurance Company
Communication Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
Procurement Consultant – Talent Acceleration Program (TAP)
Allstate Insurance Company
Candidate Doctoral of Education Degree in Organizational Leadership, emphasis in Behavioral Health -
Grand Canyon University
Master of Business Administration -
Averett University
Bachelor of Arts, English Literature, concentration in Communications/Minor in Business -
Ferrum College
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