Operations Manager with experience in data collection/analysis, quality control, product organization, and offsite coordination across finance, banking, retail, and e-commerce industries. Strengths:
Collecting data and presenting insights in a clear and concise manner; Seeing things from multiple perspectives and angles
Managing teams by organizing and assigning tasks to allow everyone to feel confident in the solution; putting out fires
Ensuring all team members feel that their tasks are clear and feasible; prioritizing and tracking tasks through to completion
Identifying strengths and weaknesses in various workflows and processes Technical Skills: Microsoft Office Suite (Excel), Google Suite, Aviva, Cash Pro, Shopify Direction: Motivated by Business Development - Fashion Licensing, International Operations Specialist, and Development Manager roles in the fashion / beauty industries.
Overview
15
15
years of professional experience
Work History
Manufacturing/CAD Manager
Melanie Casey Fine Jewelry
07.2021 - Current
Manage a team of two Manufacturing Assistants to handle jewelry production operations, offsite jeweler coordination, data collection and reporting, cross functional communication to handle production delays, and supply chain issues. Along with four CAD team members who are supported with project distribution, design instruction and work order escalation.
Support both teams by setting goals, providing support, and ensuring engagement in workplace culture and feel supported.
Compile and review data for 25 jewelers' output on a weekly, monthly and quarterly basis, to review production and items held by quality control; assess speed, trends in construction issues, and review the difficulty and time to make each piece.
Track orders and ensure all parts are included and the finished product will be finished by the due date quoted to clients.
Collaborated with a local state agency to secured a $25K grant to expand skills and education for 40 employees in 5 U.S. cities.
Senior Manufacturing Assistant
Melanie Casey Fine Jewelry
10.2020 - 07.2021
Created a tracking system for 100+ products and 25 jewelers by coming up with data collection points in Google Sheets and creating clear and concise charts to easily showcase production output data to leadership and the team.
Produce and send out weekly productivity reports through graphs and charts by utilizing Google Sheets and Slides.
Run quality control efforts on 200 pieces manufactured each week by ensuring products are correct and up to the quality standards.
Ensure clear communication between 4+ internal departments, such as shipping, production, marketing and customer care.
Sales Assistant
Kat Maconie Concept Store
London
11.2019 - 02.2020
Sold 100's Kat Maconie products (luxury shoes and handbags); Entertained clients and influencers receiving beauty treatments.
Maintained strong product knowledge and customer service skills to answer clients' questions.
Senior Quantitative Reporting Analyst
Citizens Bank
Boston
01.2017 - 08.2018
Supported 6 portfolio and regional managers in compiling weekly and monthly commercial real estate status reports.
Maintained large data sets by pulling 5-10 data sets on a weekly, monthly and quarterly basis directly from 5 source systems.
Liaise with 3-4 internal teams, including portfolio managers, internal audit, IT, ect. to resolve and remediate data quality issues.
Synthesized and produced quarterly and annual reporting for upper management to present to board members on a quarterly basis.
Client Operations Manager
State Street Bank and Trust Company
Boston
10.2014 - 01.2017
Directed and trained 30 subordinate client operations associates and senior associates; evaluated and established expectations.
Built a key client relationship including 75 employees; provided timely, customized client reporting; handled daily client support.
Guided 6 client-facing applications, i.e. set up, training, resolving data integrity issues, assisting with new product rollouts.
Led Employee Performance Reviews semiannually for 10-30 associates to drive individual and team growth and development.
Client Operations Associate 2
State Street Bank and Trust Company
Boston
11.2012 - 10.2014
Liaised with clients daily to ensure all questions re: cash, income, custody, accounting, timelines, mergers, systems, were handled.
Built and maintained strong relationships with clients; monitored processing of trades; ensured client requests settled on time.
Prepared and sent accurate daily, weekly, and monthly cash, trade, futures, audits reports to main client and their necessary teams.
Trained 10 new employees and helped them learn to organize and handle all inbound inquiries.
Portfolio Administrator
State Street Bank and Trust Company
Boston
03.2010 - 11.2012
Monitored daily trade activity to make sure trades settle in a timely manner; reconciled cash exceptions.
Handled daily money transactions, processed daily trades and other transactions while monitoring daily cash flow and availability.
Supported the client to understand and resolve questions regarding their mutual funds; maintained strong product knowledge.
Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)
Head of Marketing & Product Development at Hughes Europe (An EchoStar Company)Head of Marketing & Product Development at Hughes Europe (An EchoStar Company)