Correy Sutton
Douglasville,GA
Summary
Adept at enhancing guest satisfaction and streamlining operations, my tenure at Ingles Markets Inc showcased my ability to elevate customer service through effective communication and teamwork. Leveraging skills in inventory management and problem-solving, I consistently improved store efficiency and customer relations, contributing significantly to a positive shopping environment.
Overview
2
2
years of professional experience
Work History
Frozen Food Manager
Ingles Markets Inc
04.2024 - 12.2024
- Processed refunds and exchanges in accordance with company policy.
- Resolved escalated customer complaints calmly, working towards satisfactory solutions while upholding company policy.
- Managed cash register operations accurately, processing transactions quickly and efficiently.
- Demonstrated strong product knowledge, guiding customers towards appropriate selections based on their needs.
- Enhanced customer satisfaction by providing knowledgeable assistance and prompt service.
- Contributed to store cleanliness, ensuring a well-organized shopping experience for patrons.
- Collaborated with team members to achieve store goals and maintain a welcoming environment.
- Fostered positive relationships with customers through active listening and empathetic communication skills.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Participated in regular training sessions to stay updated on store policies, procedures, and new products.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Service Clerk
Ingles Markets Inc
11.2023 - 04.2024
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Contributed to overall store success through effective cross-training in various departments.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
- Improved store sales by offering product recommendations based on customer needs and preferences.
- Greeted incoming customers and answered questions about available services.
- Supported staff training initiatives by mentoring new hires and sharing best practices with colleagues.
- Ensured compliance with safety regulations by conducting regular inspections of the store''s equipment and facilities.
- Collaborated with team members to achieve consistent, high-quality customer experiences.
- Coordinated efforts with other departments to ensure seamless workflow during peak business periods.
- Provided expert knowledge of products, helping customers make informed decisions about their purchases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Store Associate Volunteer
Chick-fil-A
04.2023 - 05.2023
- Processed refunds and exchanges in accordance with company policy.
- Resolved escalated customer complaints calmly, working towards satisfactory solutions while upholding company policy.
- Managed cash register operations accurately, processing transactions quickly and efficiently.
- Demonstrated strong product knowledge, guiding customers towards appropriate selections based on their needs.
- Enhanced customer satisfaction by providing knowledgeable assistance and prompt service.
- Contributed to store cleanliness, ensuring a well-organized shopping experience for patrons.
- Collaborated with team members to achieve store goals and maintain a welcoming environment.
- Fostered positive relationships with customers through active listening and empathetic communication skills.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Participated in regular training sessions to stay updated on store policies, procedures, and new products.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Diploma - General Studies
Homeschool
Douglasville, GA04.2023
Skills
- Guest satisfaction
- Food safety
- Safety training
- Stock rotation
- Merchandising strategies
- Inventory management
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer relations
- Employee training
- Professionalism
- Good judgment
- Quality control
- Time management abilities
Accomplishments
Durning my time at Ingles Markets Inc, I was able to achieve a 32% raise in my salary over the course of 7 months, 3 separate raises and 1 promotion.
Created a system to more effectively keep track of monitary losses in damaged or expired products.
Graduated in my junior year.
Competed in and won both a Mock Trial ,as the lead prosecutor, and a formal Lincoln-Douglas Debate.
Timeline
Frozen Food Manager
Ingles Markets Inc
04.2024 - 12.2024
Service Clerk
Ingles Markets Inc
11.2023 - 04.2024
Store Associate Volunteer
Chick-fil-A
04.2023 - 05.2023
Diploma - General Studies
Homeschool
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