Corrianna Wheatley
Leland,MS
Summary
Address individual and trending customer issues with analytical and creative approaches by leveraging strong problem-solving abilities. Diligent in supporting diverse customers with routine and complex requirements to optimize support and boost company loyalty.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Movate
Temple, Texas
09.2023 - Current
- Referred major hardware or software problems or defective products to vendors or technicians .
- Researched customer inquiries using available resources such as FAQs and online forums.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Processed customer account changes with proprietary software.
Customer Service Representative
Quantum 3 Media
North, South Carolina
06.2020 - 08.2022
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed positive relationships with customers through friendly interactions.
Technical Support Representative
Teleperformance USA
Paris, Ohio
04.2020 - 06.2022
- Participated in after-hours on-call rotation for critical support needs.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Served as first point of contact for incoming technical service calls and emails.
Remote Customer Service Representative
VXI Global
Texas City, Texas
01.2019 - 02.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Implemented innovative methods for streamlining the customer service process.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science - Computer And Information Systems
Delta State University
Cleveland, MS05-2023
Skills
- Technical support
- Troubleshooting techniques
- Customer account management
- Software installation
- Customer service
- Billing procedures
- Conflict resolution
- Product knowledge
- Proactive communication
- Feedback implementation
Timeline
Customer Support Specialist
Movate
09.2023 - Current
Customer Service Representative
Quantum 3 Media
06.2020 - 08.2022
Technical Support Representative
Teleperformance USA
04.2020 - 06.2022
Remote Customer Service Representative
VXI Global
01.2019 - 02.2020
Bachelor of Science - Computer And Information Systems
Delta State University