Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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CORRIDA ALLEN-FORD

BELLEVUE,NE

Summary

Multi-tasking Team player that helps create dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11

Years of tax experience

25
25

Years of Customer service experience

8
8

Years of Leadership experience

Work History

Team Lead

Intuit
01.2022 - 04.2023
  • Assisted a large group of tax assistants, associates, CPA’s, EAs, and experts with complex tax advice questions, technical support, and escalated customer service and account issues during tax season
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.

Office Lead

Rockstar Consulting
01.2018 - 01.2022
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Organized, facilitated and participated in community service efforts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Medical Claims Processor Mentor

Signature Performance
01.2016 - 01.2018
  • Managed efficient VA claims by working with providers and hospitals, claims processing, leading claims investigations and assisted with mentoring other claims processors.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Identified and resolved discrepancies between patient information and claims data.
  • Generated reports on medical claims processing activities and results.

Sr Customer Advocate II

JP Morgan Chase
01.2009 - 01.2016
  • Key member of an escalation leadership team that handled 120+ days past due accounts by creating payment proposals to clients to settle or pay off the accounts in entirety in accordance with bank regulations.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and implemented strategies to improve customer service experience for collection accounts, resulting in increased satisfaction.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained and mentored new and existing personnel regarding company operations, policies and services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Bachelors of Arts - General Studies

Columbia College

Skills

  • Banking
  • Workload delegation
  • Individual and Business Federal and State Tax
  • Team Monitoring
  • Performance Improvement
  • Leadership
  • Process Improvement Initiatives
  • Complaint Resolution
  • Technique Optimization
  • Team Member Motivation
  • Suggestive Selling
  • Continuous Improvement Process
  • Troubleshoot Service Issues
  • Quality Control
  • Profit and Loss Reporting
  • HR Consulting
  • Retention
  • Resource Allocation
  • Overseeing Personnel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Team Lead

Intuit
01.2022 - 04.2023

Office Lead

Rockstar Consulting
01.2018 - 01.2022

Medical Claims Processor Mentor

Signature Performance
01.2016 - 01.2018

Sr Customer Advocate II

JP Morgan Chase
01.2009 - 01.2016

Bachelors of Arts - General Studies

Columbia College

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CORRIDA ALLEN-FORD