Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corrie Brown

Savannah,GA

Summary

Talented Account Coordinator focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service. Structured with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in AS400, Microsoft and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Coordinator

NFI
10.2021 - Current
  • Updated internal databases with account information to maintain concise, clear records.
  • Facilitated weekly status reports, project documentation and client billing.
  • Delivered personalized customer service relating to questions, reports and promptly resolved basic problems on customer accounts.
  • Trained leadership in job-specific tasks and evaluated educational needs to improve team performance.
  • Mentored leadership in complex issue resolution and drafted scripts for addressing common challenges.
  • Supervised direct reports and enforced adherence to established procedures and deadlines.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Monitored daily operations and evaluated performance to proactively approach backlogs.
  • Defined problems, collected data, established facts and validated conclusions.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Customer Service Representative

NFI
03.2021 - 10.2021
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Addressed customers courteously using suitable methods and problem-solving skills helping develop rapport with customer base and build lasting relationships.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Remained open to feedback from supervisors and peers to build and improve.
  • Updated and maintained smart sheets with accurate customer information and timely data entry.
  • Assisted with mentoring new employees during and after training.
  • Referred unresolved customer grievances to designated departments for further investigation.

Shipping and Receiving Clerk

NFI
08.2020 - 03.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Performed all supervisor duties when short-handed.
  • Typed or proofed memos and office correspondence to support timely communication.
  • Drafted daily reports detailing completed tasks and labor hours worked.
  • Compared information and counted items on incoming shipments to verify information against BOLs, packing lists and invoices.
  • Addressed incoming customer communications via telephone and email.
  • Completed data entry tasks with strong focus on accuracy and data integrity.
  • Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
  • Compiled, copy, sort and file records of office activities, business transactions and other activities.
  • Managed calendars and arranged appointments.
  • Diffused customer complaints and concerns to maintain excellent customer relations
  • Simplified office procedures to increase efficiency and productivity.
  • Communicated with customers and employees to disseminate or explain information and address complaints.

Customer Service Associate

OnBrand24
03.2019 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Education

High School Diploma -

New Hampstead High School
Bloomingdale, GA
05.2017

Skills

  • Account Oversight
  • Research Expertise
  • Relationship Building
  • Quality Control
  • Account Supervision and
    Coordination
  • Staff and Leadership Training
  • Remote Work Coordination
  • Report Preparation and Analysis
  • Accurate Recordkeeping
  • Logistics Support
  • Goal Setting
  • Microsoft Office

Certification

  • C-TPAT Security Awareness Training - February 2023
  • Positive Employee Relations Training - December 2022

Timeline

Account Coordinator

NFI
10.2021 - Current

Customer Service Representative

NFI
03.2021 - 10.2021

Shipping and Receiving Clerk

NFI
08.2020 - 03.2021

Customer Service Associate

OnBrand24
03.2019 - 08.2019

High School Diploma -

New Hampstead High School

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Corrie Brown