Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Corrie Craig

Corrie Craig

Tacoma,WA

Summary

Dynamic leader with Propel Insurance, specializing in personal lines and high-net-worth practices for the past 31+ years. Proven track record in coaching individuals and implementing creative solutions that enhance productivity and client satisfaction. Strengthened cross-functional teamwork, driving significant improvements in operational efficiency and client retention. Expert in digital solutions and workforce development initiatives.



Overview

19
19
years of professional experience
1
1
Certification

Work History

Practice Leader, Personal Lines | NW & SE

Propel Insurance
04.2025 - Current
  • Responsible for growth and retention of our NW & SE Personal Lines High-Net-Worth and Middle Market Service Center Practices.
  • Mentored team members, providing guidance on best practices and professional development opportunities to build a strong talent pipeline.
  • Streamlined internal processes with the implementation of efficient project management techniques, reducing overall costs and increasing productivity.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives, fostering a culture of excellence within the organization.
  • Strengthened relationships with key stakeholders through regular communication and collaboration on mutually beneficial projects or initiatives.
  • Aligned the organization''s vision and goals with individual team objectives to ensure a cohesive approach towards achieving success in both short-term tasks and long-term strategic plans.

Direct of Specialty Services

Propel Insurance
04.2024 - 04.2025
  • Responsible for growth and retention of our Personal Lines High-Net-Worth and Middle Market Service Center Practices.
  • Implemented our Personal Lines Middle Market Service Center model into our SE offices.
  • Managed NW Small Business Division and helped establish our SE Small Business Division within Propel.
  • Managed NW | SE Surety Client Facing Team.
  • Continued fostering my strong Carrier Relationships with our High-Net-Worth and Middle Market Service Center Carriers.
  • Implement and assist with the day-to-day operations of integrating other offices into Propel's Platform.


Personal Lines Director

Propel Insurance
01.2022 - 04.2024
  • Responsible for growth and retention of our Personal Lines High-Net-Worth and Middle Market Service Center Practices.
  • Optimized workflow processes by implementing digital solutions such as XILO which is a new business and renewal intake form that integrates with our agency management system and carrier websites to streamline day-to-day operations.
  • Provided exceptional customer service, contributing to high client retention rates within the department.
  • Increased cross-selling opportunities by educating team members on additional coverage options available within the agency''s suite of personal lines products.

Manager, Personal Lines

Propel Insurance
12.2018 - 01.2022
  • Managed a $100K+ Revenue High-Net-Worth Book of Business.
  • Responsible for the day to day Client Services for Personal Lines High-Net-Worth and Middle Market Service Center Practices.
  • Boosted employee morale and reduced turnover through development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maximized performance by monitoring daily activities and mentoring team members.

Managing Account Executive

Propel Insurance
12.2013 - 12.2018
  • Managed a $100K+ Revenue High-Net-Worth Book of Business and completed 250 detailed accounting reviews including a narrative specific to the clients portfolio.
  • Built out Propel's High-Net-Worth Practice.
  • Led and implemented Training on High-Net-Worth products and contracts.
  • Implemented best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.


Account Executive

USI, Kibble & Prentice
12.2005 - 11.2013
  • Managed a complex $550k+ Revenue Personal Lines High-Net-Worth Book of Business.
  • Established long-lasting relationships with clients and their key decision-makers.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during account reviews and negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for the client.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

Education

Auburn High School
Auburn, WA

Skills

  • Coaching individuals
  • Workforce development initiatives
  • Creative solution development
  • Cross-functional teamwork

Certification

  • Licensed Properly and Casualty - 1997

Timeline

Practice Leader, Personal Lines | NW & SE

Propel Insurance
04.2025 - Current

Direct of Specialty Services

Propel Insurance
04.2024 - 04.2025

Personal Lines Director

Propel Insurance
01.2022 - 04.2024

Manager, Personal Lines

Propel Insurance
12.2018 - 01.2022

Managing Account Executive

Propel Insurance
12.2013 - 12.2018

Account Executive

USI, Kibble & Prentice
12.2005 - 11.2013

Auburn High School

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