Dynamic professional with extensive experience at Balani Custom Clothiers, excelling in client relationship management and wardrobe consultation. Proven track record in driving client retention and satisfaction through effective communication and accurate measurements. Adept at problem-solving and fostering strong relationships, ensuring a high-quality, client-centered experience.
Overview
23
23
years of professional experience
Work History
Professional Custom Clothier
Balani Custom Clothiers
Houston
01.2017 - Current
Scheduling and conducting structured sales appointments with clients
Providing consultations to evaluate and determine clients' wardrobe needs
Providing styling and design consultation
Accurate and consistent measurements, order entry and processing
Driving client retention through regular contact and follow up
Showing passion in connecting and reconnecting with clients, while ensuring a high-quality, client-centered experience.
Account Executive
Weddings In Houston Magazine
Houston
04.2015 - 01.2017
Negotiated contracts with wedding vendors
Maintained up-to-date knowledge of industry trends and developments.
Created media plans, negotiated rates and purchased media space.
Actively participated in brainstorming sessions to create innovative ideas and solutions.
Attended conferences, workshops, and seminars to gain industry insights.
Managed accounts payable and receivable related to billing clients for services rendered.
Responded promptly to client inquiries regarding progress or changes in campaigns.
Developed and maintained relationships with clients to ensure satisfaction with advertising campaigns.
Membership Assistant
The Downtown Club at The Met
Houston
10.2010 - 04.2015
Handle all administrative data entries for Membership, resigns,
Change of status forms, Application forms
Send out all Membership cards and welcome letters to members
Filing
Prepare Membership packets
Send out Membership reports
Handle prospect tours
Catering Sales Manager / Restaurant Manager
Salata
Houston
02.2010 - 10.2010
Responsible for the daily operations of the restaurant
Promotes customer satisfaction
Inventory management of restaurant supplies
Managed human resource functions for a business of 10 employees
Recruit, educates and trains new employees
Assure compliance of governmental health and safety standards
Build Catering Sales
Update client and customer database
Monitors food cost, labor cost and paper cost and submits reports to Corporate Office
Makes sure that production sheet is at par with the day to day operation
General Manager / Catering Sales Manager
Berryhill Bajagrill Restaurant Group
Houston
01.2004 - 02.2010
Responsible for the daily operations of the restaurant
Ensures accounts with suppliers are current, accounts payable/receivable
Promotes customer satisfaction
Inventory management of restaurant supplies
Assured routine maintenance and safety of equipment, and facilities
Managed human resource functions for a business of 18-20 employees
Recruit, educates and trains new employees
Assure compliance of governmental health and safety standards and liquor regulations
Regular duties, performs a variety of administrative assignments, such as updating employee work records, maintain records of supply & equipment purchases
Build relationships throughout the designated franchising community
Research various events & activities throughout the market
Develop prospecting guidelines and execute plan;
Build Catering Sales through working the restaurants’ trading areas and initiating contact with potential catering customers
Advises General Manager with activities in community and general store level catering and marketing
Create and maintain Customer Database & Catering Reports
Update client and customer database
Analyze catering sales to maximize results- General reports, e.g. : Sales by customer, Sales by Restaurant, Average Sales per order
Assistant Corporate Sales Manager
Manila Diamond Hotel
Manila
07.2002 - 05.2003
Acts as the interim head of the Corporate Sales Division in the absence of the Corporate Sales Manager
Responsible for monitoring staff’s activities, reports and performance
Responsible for maintaining and handling top corporate accounts which include embassies and pharmaceutical companies;
Negotiator for contracts with large corporations contributing to hotel revenue
Responsible for planning formal and informal events for high-end clients
Handled research and development of current market reporting trends and fluctuations directly to the Director of Sales quarterly
Promoting the Hotel facilities
Attend official hotel conferences;
Accomplish weekly, monthly, quarterly & annual sales production reports
Met monthly targeted sales quotas for each month, 300%-500% sales production achievement
Education
Bachelor of Science - Tourism And Hospitality
University of Santo Tomas
Manila, Philippines
03-1995
Skills
Client relationship management
Wardrobe consultation
Sales appointment scheduling
Accurate measurements
Order processing
Customer satisfaction
Problem solving
Effective communication
Problem-solving
Relationship building
Excellent communication
Customer relations
Team management
Dependable and responsible
Teamwork and collaboration
Multitasking
Computer skills
Affiliations
Zumba Instructor since 2007
Loves Traveling
Foodie
Languages
Filipino
Native/ Bilingual
English
Full Professional
Accomplishments
Balani Custom Chairman's Club : 2022, 2023, 2024 $1M+ in Annual Sales
Balani Custom President's Club : 2018, 2019, 2020, 2021 $500K+ in Annual Sales