Corrie Erwin Reed
Perry,OH
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Apt at maintaining relationships with customers and clients based on trust, loyalty and skilled service. Insightful seller with knowledge of data analysis, inventory management, and shipment processing. Determined student with knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Order Processor
Heilind Electronics
Highland Hts, OH
12.2006 - 09.2016
- Order Processor
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Transferred completed orders to appropriate location with wheeled-cart or dolly.
Cosmetic Sales
Dillard's
Mentor, OH
11.2002 - 05.2005
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service/Sales Support Specialist
DB Roberts, Inc.
Highland Hts, OH
09.2016 - 02.2024
- Responsibilities include :
- Order Entry
- Expediting Orders
- Obtaining quotes
- tracking orders, communicating with carriers
- obtaining certs, invoices, and packing lists for customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
Mentor High School
Mentor, OH06-1989
Skills
- Data Entry Skills
- Preparing Packages
- Releasing Orders
- Verifying Shipments
- Safety Practices
Timeline
Customer Service/Sales Support Specialist
DB Roberts, Inc.
09.2016 - 02.2024
Order Processor
Heilind Electronics
12.2006 - 09.2016
Cosmetic Sales
Dillard's
11.2002 - 05.2005
High School Diploma -
Mentor High School
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