Seeking a challenging position as a 911 operator where i can leverage my exceptional communication skills, quick decision making abilities.
Make outbound calls ( up to 50 to 70 calls per day )
to providers requesting new / refill prescriptions requests They are received via fax or telephone, from providers
Make outbound calls to members to ask them to contact their providers for a new / refill prescriptions
Documented each call in chart notes in the computer system
Accessing and navigating through multiple systems and screens looking for Prescriptions, PA, Insurance cards