Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrie Hardin

Aiken,SC

Summary

Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.

Overview

19
19
years of professional experience

Work History

Personal Banker

Truist Bank
07.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Expanded client base by promoting new financial products.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
  • Conducted regular portfolio reviews with clients, aligning financial strategies with changing needs and goals.
  • Enhanced digital banking adoption among clients with targeted education initiatives.
  • Optimized account management practices, leading to improved client retention rates.
  • Implemented financial strategies that significantly reduced client debt levels.
  • Increased branch revenue by cross-selling banking products tailored to individual client needs.
  • Maintained high accuracy in transaction processing, ensuring client trust and financial security.
  • Pioneered adoption of new CRM system, enhancing client data management and service personalization.
  • Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
  • Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
  • Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
  • Spearheaded community outreach programs, increasing brand awareness and client base.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
  • Trained new personal bankers, elevating team performance and service quality.
  • Streamlined loan application processes, reducing wait times and improving client experience.
  • Identified opportunities for business growth by analyzing client feedback and market trends.
  • Negotiated favorable terms for clients in loan restructuring, providing financial relief.
  • Achieved recognition for outstanding customer service, setting benchmark for colleagues.
  • Facilitated workshops on financial literacy for clients, empowering them with knowledge for better financial decisions.
  • Enhanced client investment portfolios with personalized financial advice and product recommendations.
  • Responded to customer inquiries regarding new accounts and account services.
  • Presented new and additional products and services to existing customers.
  • Collected customer information and completed new account forms.
  • Verified customer identity and reviewed documentation for accuracy.
  • Processed customer payments and account setup charges.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Explained account terms and conditions to customers.
  • Monitored accuracy of customer information in system.
  • Maintained customer records and updated account information.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Provided customers with additional information regarding account services.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Reconciled customer accounts and balanced daily transactions.
  • Greeted customers and delivered information about new account processes.
  • Activated new accounts and issued customer identification numbers.
  • Tracked and processed customer account requests and applications.

Manager of Daily Operations

Murphy USA
09.2018 - 07.2022
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Increased team productivity, fostering a positive work environment through clear communication and supportive leadership.
  • Mentored junior team members to enhance their skills and support career growth within the organization.
  • Resolved conflicts among team members professionally while promoting teamwork and collaboration throughout the department.
  • Coordinated cross-functional teams to achieve project deadlines, ensuring timely completion of tasks.
  • Oversaw daily operational performance of 15 team members
  • Evaluated employee performance regularly, providing constructive feedback and recognizing outstanding contributions to the team''s success.
  • Analyzed operational data to identify opportunities for cost reduction, process improvements, or increased productivity in daily workflows.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Oversaw inventory management to maintain adequate stock levels, minimize waste, and reduce expenses.
  • Managed vendor relationships, negotiating contracts for better pricing and service delivery.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing effective solutions.
  • Collaborated with senior management to develop strategic plans focused on improving operational efficiency and achieving business objectives.
  • Reduced operation costs by effectively managing staff and optimizing workflow processes.
  • Streamlined daily operations by implementing efficient scheduling and resource allocation.
  • Spearheaded change management efforts when necessary to ensure smooth transitions, minimal disruptions, and a strong foundation for future growth.
  • Ensured compliance with company policies, industry regulations, and safety standards through regular audits and training sessions.
  • Led process improvement initiatives by identifying inefficiencies in existing systems or procedures based on thorough analysis of available data .
  • Developed comprehensive training programs for new hires, increasing their job readiness and reducing onboarding time.
  • Conducted risk assessments to proactively address potential issues that could impact daily operations or affect project outcomes positively .
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Implemented continuous improvement initiatives to optimize daily operations and drive long-term success.
  • Improved overall efficiency with proactive monitoring of performance metrics and identifying areas for improvement.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Completed bi-weekly payroll for 25 employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Trained team members on new hotel services and products to support promotional efforts.

Lead Bank Teller

Wells Fargo
08.2011 - 09.2018
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Counted and packaged currency and coins.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Reconciled cash drawer and resolved discrepancies.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Educated customers on use of banking website and mobile apps.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
  • Supported the implementation of new banking technology within the branch, enhancing user experience for both staff members and customers alike.
  • Coordinated with management to develop strategies for improving branch performance.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Enhanced client relationships with personalized service and tailored banking solutions.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
  • Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.

Senior Vault Teller

Regions Bank
07.2006 - 11.2011
  • Mitigated risks associated with large cash transactions by implementing stringent security measures to protect both bank assets and customers.
  • Contributed to successful internal audits by meticulously adhering to company policies regarding record-keeping and documentation related to vault activities.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of federal banking laws and requirements.
  • Strengthened customer relations by providing efficient, accurate, and friendly service during high-volume transactions.
  • Served as a trusted resource for colleagues seeking guidance on complex cash handling issues, fostering a collaborative atmosphere focused on problem-solving and shared success.
  • Facilitated smooth communication between the vault department and other areas of the bank, fostering a positive work environment focused on teamwork.
  • Demonstrated strong leadership skills in overseeing daily operations while consistently meeting or exceeding performance targets.
  • Expedited transaction processing times by effectively managing currency inventory within the vault area according to established guidelines.
  • Collaborated closely with branch management to identify areas for improvement in cash handling processes, leading to increased accuracy and efficiency.
  • Consistently maintained exceptional levels of accuracy when reconciling daily transactions, ensuring minimal errors or discrepancies.
  • Increased team productivity with expert training and coaching for junior tellers on cash management best practices.
  • Played a key role in enhancing customer satisfaction ratings through diligent attention to detail during all phases of cash handling processes.
  • Promoted a culture of continuous improvement within the vault area through active participation in ongoing training programs and professional development opportunities.
  • Supported branch management during cash emergencies by quickly and accurately distributing funds to address urgent needs.
  • Elevated employee morale by modeling exemplary work ethic, professionalism, and commitment to excellence in all aspects of vault operations.
  • Reduced discrepancies in vault balances by conducting thorough audits and implementing strict monitoring protocols.
  • Led the development of comprehensive policies and procedures for the vault area, resulting in improved organization and overall performance.
  • Conducted regular reviews of teller performance data, identifying areas for growth opportunities and implementing targeted coaching strategies as needed.
  • Enhanced operational efficiency by streamlining cash handling procedures and implementing new teller technologies.
  • Maintained strict confidentiality of bank records and client information.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for average of 150 customers daily.
  • Maintained, organized and stocked teller window areas.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Complied with internal controls and federal regulations by implementing methods.
  • Supported, trained and encouraged 10 employees to actively cross-sell financial institution service and product offerings.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Monitored and verified suspicious activity on customer accounts.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.
  • Received loan and utility payments, sending funds to correct destinations.

Education

Bachelor of Science - Accounting And Finance

Strayer University
Phoenix, AZ
01-2027

Skills

  • Financial advisement
  • Financial product knowledge
  • Relationship building and management
  • Cash Handling
  • Client Relationship Management
  • Sales and Marketing
  • Banking operations knowledge
  • Positive attitude
  • Financial services
  • Customer service
  • Investment advisory
  • Cash handling
  • Attention to detail
  • Customer satisfaction
  • Verbal and written communication
  • Client relationship management
  • Accounting and finance
  • MS Excel
  • Banking
  • Sales strategy
  • Account maintenance
  • Interpersonal skills
  • Relationship building
  • Professional appearance
  • Loans
  • Branch operations
  • Technical training
  • Relationship management
  • Sales expertise
  • Rapport building
  • Fraud prevention
  • Loan processing
  • Transaction processing
  • Financial advising
  • Revenue generation
  • Sales growth
  • Business development
  • Teller support
  • Account management
  • Financial planning
  • Issues resolution
  • Portfolio management
  • Regulatory compliance
  • Opportunity identification
  • Cross-selling products
  • Portfolio analysis
  • Wealth management
  • Underwriting assistance
  • Customer financing
  • Loan application expertise
  • Loan application advisement
  • Financial product expertise
  • Branch management
  • Financial statements preparation
  • Banking policies and procedures
  • Portfolio assessment
  • Financial strategy management
  • Credit assessment
  • Banking regulations
  • Cash vault audit
  • Member support
  • Financial product sales
  • Safe deposit box oversight
  • Increased revenue
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Self motivation
  • Time management abilities
  • Document processing
  • Decision-making
  • Team collaboration
  • Effective communication
  • Active listening
  • Critical thinking
  • Sales experience
  • Problem-solving aptitude
  • Reliability
  • Product knowledge
  • Financial analysis
  • Risk assessment
  • Interpersonal communication

Timeline

Personal Banker

Truist Bank
07.2022 - Current

Manager of Daily Operations

Murphy USA
09.2018 - 07.2022

Lead Bank Teller

Wells Fargo
08.2011 - 09.2018

Senior Vault Teller

Regions Bank
07.2006 - 11.2011

Bachelor of Science - Accounting And Finance

Strayer University

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