Proudly Have built relationships with previous and new customers to grow route sales. Sales growth in accounts ranging from 2% to 75% growth from previous year.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Route Sales Representative
Swire Coca-Cola
07.2021 - 05.2023
Built route to a 35% growth from previous sales rep
Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Maintained positive relationships with customers using good communication and follow-through abilities.
Boosted revenues by upselling and cross-selling products to new and established customers.
Collaborated with customers to identify needs and provided catered solutions
Meat Market Manager
City Market
03.2020 - 07.2021
Maintained a continuous double digit sales increase (highest being 65%) vs
Last year (up until 447 opened)
Still 1 of 3 department showing increase in sales vs
Last year since then
Implemented best practices and standards though training and follow up
Lead Starbucks Barista
City Market
11.2019 - 03.2020
Implemented all Starbucks and high level of training to remove the store from a Starbucks default
This resulted in an increase in sales and associate retention
Improvement of 20 points on the Starbucks Customer Experience survey
Merchandising/Operations Assistant Store Manager
City Market
01.2018 - 09.2019
HR Assistant Store Manager
City Market
08.2016 - 12.2017
Company Overview: District 12 Model Store for Kroger Standards
Played an imperative role in Store Standards certification
Focused mainly on a high struggling bakery
Retrained all associates in department
Key Retailing of freezers as well as floor conditions and 5s’s to certify
District 12 Model Store for Roles and Responsibilities
Calibrated by Trail Daugherty passing with an 87%
Helped many District 12 HRASM’s with their calibrations
Toshiba Self –Checkout Conversion District 12 Trainer
Trained and guided nearly every Front End Associate in District on new Toshiba Self – Checkout
Stores (11 in total) that I was assigned to all have maintained 98%-100% SCO Engagement Scores
Leadership Essentials Training Store
Assisted in training 6 Assistant Store Managers for District 12
Recruited and mentored 9 clerks to management level positions
Striving for high level of Community Involvement- Headed Annual Trick or Treat Street in the Rifle Community
Was recognized on Great People
High level of drive on Overall Customer Satisfaction (OSAT) and rewarding of employees striving for highly satisfied customers
Co-Creator of the OSAT Wheel of Fun
Also, recognized on Great People
District 12 Model Store for Kroger Standards
Assistant Store Manager
City Market
04.2016 - 08.2016
EBITDA 2.95%
Achieved Sales Goal by 2.12%
Shrink Goal achieved at 2%
Front End Manager
City Market
08.2014 - 02.2016
Achieved 90.3% in 2014 for QueVision
Current OSAT is at 83%
ELMS Year End 2014 101.98%
Starbucks Head Barista
City Market
04.2014 - 08.2014
General Merchandise Manager
City Market
11.2013 - 04.2014
Bakery Manager
City Market
05.2010 - 11.2013
Consistently led the district in sales and low shrink
Pilot bakery for the CAP program
Trained 14 bakery managers for District 12 as well as dozens of bakery associates in several stores
#1 in District 12 for 2 years in Caramel Apple Sales
#1 and #2 for 3 years Chocolate Dipped Strawberries
Assisted in the remodel of #416 Aspen Bakery
Cultural Council Facilitator for 2 years
All Purpose Clerk
City Market
02.2001 - 09.2006
Worked all areas of the store
Started in meat department as a meat wrapper as well as a meat cutter
Spent time in deli, produce, grocery, and front end as a checker
Education
General Education Diploma -
Rifle High School
Rifle, CO
01.1999
Skills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Volunteer Experience
2020, Participant for Soldier Suicide Awareness Campaign. Ran over 100 miles in the month of September and raised over $450 for this charity.
2002-PRESENT, Colorado Organ and Tissue Donor Alliance Program. Passionate volunteer for this organization. Assisting in different small projects as well as bigger projects in the near future.
2010-PRESENT, Little League/Recreational Youth Softball Assistant Coach.
1999-PRESENT, Woman’s Ministries Outreach- First Assembly of God. Guidance for Young 'At Risk' Women through Christ.