As a supervisor and assistant manager I excelled at my job. I take pride in my work and like to make sure it is done correctly and in a timely manner. I feel I am a good leader because I am friendly, helpful, empathetic and will help out any of my co-workers any way I can when necessary. I believe my customer service skills are exceptional because I am friendly, empathetic, passionate about my work performance, accurate and a great problem solver. I work efficiently alone or with a team to strive to always do my best in all aspects of all of my endeavors.
Hi, I’m
Corrie Loeffelmann
Newburg,MO
Summary
Overview
8
years of professional experience
Work History
Rolla area sheltered workshop, Rolla, MO
Floor Supervisor
2012.03 - 2015.04 (3 years & 1 month)
Job overview
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Collaborated with other departments to meet organizational objectives.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Monitored performance of [Number] team members to develop optimization plans.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Inventoried stock and reordered when inventory dropped to specified level.
- Shared product knowledge with customers while making personal recommendations.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Displayed appropriate signage for products and sales promotions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked loaded materials compared to work orders for correctness.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Informed upper management or department heads of items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Presented and explained work orders to team.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Inspected equipment for wear, specifications adherence and issues.
- Prepared and led staff training and instruction.
- Reviewed supplies inventory levels and purchased necessary items.
- Evaluated employee performance and prepared performance appraisals.
- Reported employee time, job expenses and inspections results in work records.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
Dollar General, Rolla, MO
Assistant Store Manager
2007.06 - 2008.03 (9 months)
Job overview
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
Education
Newburg High School Newburg, MO
High School Diploma
1999-05
University Overview
Skills
- Quality controls
- Customer Satisfaction
- Team Leadership
- Performance Improvements
- Operations Management
- Stock management
- Operations Oversight
- Team Supervision
- Performance Coaching
- Customer Relations
- Performance Optimization
- Policy Enforcement
- Task Delegation
- Loss Prevention
- Employee Motivation
- Customer engagement strategies
- Safety Monitoring
- Workplace organization
Timeline
Floor Supervisor
Rolla area sheltered workshop
2012.03 - 2015.04 (3 years & 1 month)
Assistant Store Manager
Dollar General
2007.06 - 2008.03 (9 months)
Newburg High School
High School Diploma
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