Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrie Mowatt

Summary

Dynamic and reliable professional with over 10 years of experience in managing residential property and casualty claims, dedicated to delivering exceptional customer satisfaction and a seamless claims process. Expertise in efficiently processing and resolving complex cases while ensuring strict compliance with industry regulations. Proven ability to adapt quickly to evolving work environments, leveraging strong analytical problem-solving skills and effective communication to foster positive relationships with clients. Committed to enhancing operational efficiency and driving results in the claims management sector.

Overview

36
36
years of professional experience

Work History

Claim Specialist

2-10 Homebuyer's Warranty
05.2022 - Current
  • Resolve warranty claims for various trades in a call center environment.
  • Address all questions from service providers, agents, and homeowners regarding individual service agreements.
  • Provide exceptional customer service daily.
  • Consistently meet daily and monthly metrics
  • Remote

Office Manager

Misaki's Inc.
11.2009 - 06.2019
  • Implemented new back-office procedures to increase efficiency.
  • Monitored pricing of products to maximize store revenue.
  • Assisted the Manager and Assistant Manager in all areas of HR – hiring, coaching, evaluating performance and terminations.
  • Coached junior staff members in positive customer service practices, resulting in a reduction of customer complaints.
  • Cultivated and maintained positive relations with vendors and customers.

Teller II

American Savings Bank
11.2003 - 10.2008
  • Demonstrated exceptional level of customer service, documented by above average scores on customer surveys and random reviews.
  • Maintained thorough understanding of bank products, to identify cross-selling opportunities.
  • Processed transactions with accuracy and speed.
  • Regularly helped to meet branch goals by accurately identifying customer needs and cross-selling appropriate bank products.

Claims Adjuster

Carl Warren & Company
01.2001 - 03.2003
  • Managed claims for self-insured clients – from initial contact to resolution.
  • Provided excellent customer service to clients and claimants.
  • Made appropriate recommendations for claim disposition.
  • Minimized complaints by providing regular updates to parties involved.

Claim Specialist

State Farm Fire and Casualty Company
03.1989 - 04.1998
  • Provided excellent customer service to insureds and claimants.
  • Claim files reflected complete investigations, tailored to the type of claim.
  • Regular review and disposition of routine claims to keep inventory at a manageable level.
  • Appropriate evaluation of liability with corresponding settlement recommendations.
  • Regular contact with insureds and claimants to provide claim status and address questions or concerns.

Education

Bachelor of Science -

Oregon State University
Corvallis, Oregon
06.1983

Skills

  • Empathetic
  • Effective communication
  • Time management
  • Excellent customer service skills
  • Proper evaluation of property damage and related scope of repairs
  • Efficient claim management
  • Claim resolution in a timely manner
  • Maintains and meets deadlines as required

Timeline

Claim Specialist

2-10 Homebuyer's Warranty
05.2022 - Current

Office Manager

Misaki's Inc.
11.2009 - 06.2019

Teller II

American Savings Bank
11.2003 - 10.2008

Claims Adjuster

Carl Warren & Company
01.2001 - 03.2003

Claim Specialist

State Farm Fire and Casualty Company
03.1989 - 04.1998

Bachelor of Science -

Oregon State University

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