Corrie Overby
Chicago,IL
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading sales and client service teams. Specializes in digital and technology sales with 14+ years of experience in account management, client services, team management, and sales. Possess deep understanding of digital advertising and technology intricacies, which include account success, account renewals/incremental, cross functional relationships, and building a solid team through training and development.
Overview
15
15
years of professional experience
Work History
Senior Manager, Client Services
IBM, The Weather Company
Chicago , IL
2017.04 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Cross-sold additional products and services to increase profitability within accounts.
- Increased client revenue by creating effective advertising campaigns.
- Created weekly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and team building activities.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Developed and led process improvements to optimize operations and reduce costs.
- Used data and analytics to diagnose trends and link to business performance outcomes.
- Provided operational updates to executive team to mitigate areas of concern.
- Leveraged software to compile and model data.
Manager, Account Management
Rocket Fuel
Chicago , IL
2014.09 - 2017.01
- Managed a team of 8 account managers ranging from entry level to senior level nationwide.
- Collaborated closely with cross functional teams to ensure campaign success and client happiness
- Coached and developed team members and gave them the tools they needed to be successful and drive incremental sales and renewals
- Oversaw the teams day-to-day, in managing customer activity/campaign performance
- Worked closely with my team to make sure current processes are being executed as well as work to develop and identify optimizations within current processes
- Assisted in projects within Account Management and worked closely with other managers on the Account Management team.
Key Accounts Manager
Rocket Fuel
Chicago , IL
2013.09 - 2014.09
- Performed enhanced account management responsibilities on three of Rocket Fuel's pivotal accounts.
Sr. Account Manager
Rocket Fuel
Chicago , IL
2012.02 - 2013.09
- Managed multiple advertiser and agency accounts, developed positive working relationships with the media buyers, planners and operations teams at these companies
- Prepared campaign performance reports, insights presentations, and final wrap up reports to clients
- Maintained client happiness and headlines documentation
- Worked with operations and analytics on campaign set up, creative implementation, optimizations, and trouble-shooting
- Managed successful campaigns and worked to identify incremental opportunities and renewals
- Worked with the finance team to ensure all billing issues were resolved.
Account Specialist
Specific Media
Chicago , IL
2008.09 - 2012.02
- Managed campaigns and accounts for 6 Account Executives
- Created and planned custom sales proposals and compiled deal specs
- Worked with clients and internal teams to set up and launch campaigns
- Monitored and optimized running campaigns to ensure success metrics were met and that all clients were happy.
Education
Bachelor of Liberal Arts -
Southern Illinois University at Carbondale
Skills
- Proficient in SalesForce, Lotame, ComScore, Google Ad Manager
- Client Relationships
- Account Management
- Team Development
- Customer Retention
- Recruiting and Hiring
- Mentoring and Coaching
- Process Improvement
- Customer Service
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Sales Reporting
- Digital Sales
- Sales Plan Implementation
- Database Management
- Machine Learning
- KPI Tracking
- Sales Planning
- Solution Selling
- Sales Tracking
- Pipeline Management
- Product Knowledge
- CRM Software
- Social Media Savvy
Timeline
Senior Manager, Client Services
IBM, The Weather Company
2017.04 - Current
Manager, Account Management
Rocket Fuel
2014.09 - 2017.01
Key Accounts Manager
Rocket Fuel
2013.09 - 2014.09
Sr. Account Manager
Rocket Fuel
2012.02 - 2013.09
Account Specialist
Specific Media
2008.09 - 2012.02
Bachelor of Liberal Arts -
Southern Illinois University at Carbondale
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