CORRIE PEREA
Brigham City,UT
Summary
Dedicated Office Specialists I with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Specialist I
Depart of Workforce Service
09.2020 - Current
- Managed approximately hundreds emails and faxes per day from customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Edited and proofread documents for accuracy and completeness.
- Maintained computers, telephone systems, copiers and fax machines.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Received, researches, date stamps, and reviews for completeness all documents/verification for supportive services customers, ensuring consistency and accuracy regardless of the multiple points if entry represented Department's service delivery model.
- Indexes and images documents into electronic filing system, ensuring quality control of documents into the correct case file, index class and document category.
- Registers applications firm the Utah Health Online Queue, faxes and mail for supportive services customers.
- Responded to inquiries from callers seeking information.
- Researches and resounds to request and/or complaints for document location by both internal and external customers, DWS Customer Relations, and other departments using both verbal and written communication.
- Provides information, explains policy and/or procedure, and facilitates resolution to request and/or complaints.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed and certified documents for accuracy and compliance with government regulations.
Service Specialist 3 Commercial
Citi
01.2009 - 09.2020
- As a Citi Bank NA Customer Service representative, my job is to assist customers with information in response to their inquiries. I will research and resolve their service-related problems. Excellent communication, persuasion, and creative problem solving skills is needed. Proficiency with Windows based applications. My past roles included: data entry and processing for commercial credit applications, reviewing commercial and consumer credit bureaus, and performing line of credit increase.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Hunter High School
West Valley City, UT01.1998
Skills
- Attention to Detail
- Computer Literate
- Critical Thinking
- Customer Service
- Internet Navigation
- Problem Solving
- Teamwork
- Time management expertise
- Call handling
- Mail handling
- Relationship building
- Spreadsheet management
- Payment processing
- Customer service
- Data entry
- Mail sorting and distribution
- Research proficiency
- Positive attitude
- 55 wpm typing speed
- Filing and data archiving
- Office administration
Certification
CPR
Timeline
Office Specialist I
Depart of Workforce Service
09.2020 - Current
Service Specialist 3 Commercial
Citi
01.2009 - 09.2020
High School Diploma -
Hunter High School