Corrie Turnbull
Scottsdale,AZ
Summary
Customer service-focused hospitality Assistant General Manager/Bar Manager with strong expertise and content knowledge of craft beer, fine wines and spirits. Built career of 12+ years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hula’s Modern Tiki
04.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in recruiting, hiring and training of team members.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Bartender
The Captain’s Cabin
07.2020 - Current
- Enhanced customer satisfaction by creating unique and visually appealing craft tiki cocktails.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
- Managed cash handling procedures accurately, ensuring proper accounting of daily sales transactions.
- Upheld strict regulations for safe alcohol service and food safety.
Bar Manager
Hula’s Modern Tiki
10.2018 - Current
- Maintained a monthly liquor cost of 18-19%
- Responsible for weekly beer, wine and liquor orders
- Month end liquor inventory
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with PR team to promote Hula's by executing live TV segments on Good Morning Arizona, AZFamily, Fox 10 and ABC 15.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings at all Hula's Modern Tiki locations.
- Managed bar staff schedules and maintained adequate coverage for all shifts.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Mentored and trained staff members to ensure exceptional customer service standards.
General Manager
The HandleBar
09.2017 - 10.2018
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Bi-weekly payroll and banking
- Reported issues to higher management with great detail.
- Managed budget implementations, employee evaluations, and contract details.
- Maintained operations by implementing new policies and standard operating procedures to improve the company’s overall sales
- Attracted patrons by developing and implementing marketing, advertising, public and community relation programs within the Mill Avenue community.
- Scheduled FOH and BOH employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
The HandleBar
03.2016 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bar Manager
The HandleBar
05.2014 - 06.2016
- Created and implemented a highly successful craft beer and cocktail program
- Responsible for Bi-weekly liquor inventory and weekly liquor orders
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bartender
The HandleBar
10.2013 - 03.2016
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Server
OHSO
01.2015 - 12.2015
- Educated customers on craft beers made in house at the brewery.
- Checked guests' identification before serving alcoholic beverages.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Head Server/Training Server
The HandleBar
08.2012 - 11.2014
- Applied comprehensive knowledge of wine, spirits, and beer to increase daily beverage sales.
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Late night cocktail experience on high volume weekends
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
Bachelor of Science in Nutrition Communications - College of Nutrition and Health Promotion
Arizona State University
Tempe, AZ05.2012
Skills
- Team Leadership Expertise
- Operations Management
- Menu Development
- Inventory Control
- Customer service
- Policy implementation
- Problem solving
- Beverage Pricing
- POS Software Proficiency- POSitouch, Aloha, Micros and Squirrel Systems
- Health and Safety Standards
- Bar Operations
- Wine Knowledge
- Staff Training
- Payroll Administration
- Liquor Law Compliance
Certification
- ServSafe Food Protection Manager Certification
- Arizona Food Handlers Card
- Arizona Title Four Liquor Certification
- Court of Masters Level 1 Introductory Sommelier Certification (Level 2 Certification in progress)
Languages
English
Native or Bilingual
Spanish
Professional Working
References
References available upon request.
Timeline
Assistant General Manager
Hula’s Modern Tiki
04.2023 - Current
Bartender
The Captain’s Cabin
07.2020 - Current
Bar Manager
Hula’s Modern Tiki
10.2018 - Current
General Manager
The HandleBar
09.2017 - 10.2018
Assistant General Manager
The HandleBar
03.2016 - 09.2017
Server
OHSO
01.2015 - 12.2015
Bar Manager
The HandleBar
05.2014 - 06.2016
Bartender
The HandleBar
10.2013 - 03.2016
Head Server/Training Server
The HandleBar
08.2012 - 11.2014
Bachelor of Science in Nutrition Communications - College of Nutrition and Health Promotion
Arizona State University
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