Accomplished L&D and talent professional with expertise in leadership and cross-functional business. Proven track record of success, strong attention to detail, and proactive mindset. Dedicated to enhancing processes and workflows for team success. Conscientious, hardworking, and adept at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Training Performance Lead
Appraisal Masters Plus Inc.
Simi Valley, CA
02.2023 - Current
Led the L&D and talent development strategy for a team of 25+ appraisers in Nevada and California
Successfully executed the Appraiser talent pipeline roadmap while adhering to USPAP, ANSI standards as well as Vision 2024/25 goals.
Enhanced performance management initiatives through the design and implementation of HR systems like HRIS, LMS, and LXP.
Drove business productivity and marketing through strategic partnerships with real estate sales associates, executives, and vendors.
Successfully implemented ADDIE, RPD, SAM, and AGILE methodologies to manage the L&D instructional design process.
Enhanced skills in upskilling/reskilling, professional development, DE&I, HR, and compliance/risk management through comprehensive training.
Sr. Training Consultant for AF T&D
Capital Group
Irvine, CA
08.2015 - 02.2023
Created strategic and cross-functional ILT, shifting to innovative online LXP self-directed learning formats.
Managed multiple large-scale project teams as a Training Project Manager, overseeing up to 10 simultaneous projects with budgets ranging from $100K to $500K, and collaborating with instructional designers, coordinators, facilitators, and subject matter experts.
Dedicated over 4,000 hours to overhaul, rebrand, and effectively relaunch training initiatives.
Consulted for the Leadership Center of Excellence (COE) program, enhancing business impact by enabling leaders' access to updated organizational learning.
Effectively communicated cross-functional business impacts, aligning strategies with industry trends by integrating instructional design methodology and strategy within the Prepare, Partner, and Perform (PPP) framework, resulting in a 20% increase in training effectiveness.
Training and Talent Development Manager
LoanMe Inc., CashCall
Anaheim, CA - Dallas, TX
10.2014 - 08.2015
Implemented a comprehensive human capital strategy (ATTRACT-DEVELOP-RETAIN model), optimizing daily training operations and spearheading innovative training and technology initiatives, resulting in a 15% improvement in employee retention.
Optimized CS training onboarding, achieving a 40% reduction in Time-To-Proficiency, leading to improved job performance, increased competence, and elevated learner confidence levels.
Contributed to leadership development roadmap and vendor relationship management, enhancing program quality assessment to effectively address skill gaps and achieve a 20% improvement in participant satisfaction scores.
Collaborated with regulatory compliance to oversee annual mandatory training in CCPA, FDCPA, IT Safeguards, and Diversity, Equity & Inclusion (DE&I) initiatives, achieving a 95% first-pass completion rate and strengthening organizational compliance.
Learning and Development Manager, C-Level and Business Development Training
Vistage International
San Diego, CA
01.2012 - 01.2014
Collaborated with cross-functional leaders, HR, and talent acquisition to identify organization-wide talent and training management opportunities, supporting CEO/Peer Group in developing business training initiatives that led to a 30% increase in leadership development program participation.
Conducted annual human capital training performance analysis for 240+ CEOs, emphasizing development initiatives.
Managed national virtual education, overseeing and facilitating approximately 200 webinars annually.
Served as a trusted learning advisor to 800+ Vistage Chair CEOs, implementing and managing learning and development systems across diverse regions including the US, Canada, UK, China, and Australia, resulting in a 20% increase in CEO satisfaction and engagement.
Achieved recognition as a top-performing training organization by "Training Magazine TOP 125".
Education
BA Education -
Concordia University
Skills
Learning, Talent & Development
Agile Training Project Management
GAP Analysis & Assessments
Instructional Design (ADDIE, SAM)
Articulate Storyline, Rise, Camtasia, Captivate
Learning Experience Platform LXP (NovoEd)
Leadership Facilitation Expertise
Design Thinking
Experiential Learning
Adult Learning Theory
Certification
ATD Master Performance Consultant™ Program (In Progress - Expected 2024)
Master Human Capital Strategist (MHCS) Certification, Human Capital Institute (HCI)
Professional Recruiter Certification (PRC) from AIRS Expires 2025
RADT Professional: Registered Alcohol/Drug Technician - Objective: Volunteer and learn to become a therapist.
Other Career Experience:
Education Consultant, Change Management, (USAA Wealth Management Project) | The Abreon Group, Supported USAA training team with instructional design strategies.
Learning and Development Manager (HR Performance Consultant) | Medlmpact Healthcare Systems Inc., Supported healthcare PBM business through performance consulting and talent management strategies.
AVP, Regional Development Coach JPMorgan Chase (Auto Finance).
Training Programs and Facilitation
DDI, DiSC Methodology
Ken Blanchard Leadership
Franklin-Covey (Speed of Trust)
5 Dysfunctions of a Team (The Table Group)
CliftonStrengths - Gallup
Facilitating Adult Learning Theory Certification JPMorgan Chase
Accomplishments
CliftonStrengthsDiSCJPMorgan this role.
Languages
French
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Sr. Training Performance Lead
Appraisal Masters Plus Inc.
02.2023 - Current
Sr. Training Consultant for AF T&D
Capital Group
08.2015 - 02.2023
Training and Talent Development Manager
LoanMe Inc., CashCall
10.2014 - 08.2015
Learning and Development Manager, C-Level and Business Development Training
Owner/Appraiser/Broker at Easley Appraisal Service, Inc./Madison Real Estate GroupOwner/Appraiser/Broker at Easley Appraisal Service, Inc./Madison Real Estate Group
Policy Management Specialist at Automobile Club of Southern California (AAA)Policy Management Specialist at Automobile Club of Southern California (AAA)