Corrin Mallory
Visalia,CA
Summary
- Professional housing services expert equipped with extensive experience in client support and housing solutions. Adept at navigating complex housing systems and delivering tailored services that meet client needs. Valued team player known for adaptability and results-driven approach, with strong skills in resource coordination and case management.
- Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housing Specialist
Kings Tulare Homeless Alliance
Visalia, California
01.2020 - 06.2024
- Manage Housing priority list
- Input Local Initiatives Navigation Centers information
- Hold events for the Local Initiatives Navigations Centers in Kings and Tulare County
- Work daily with the coordinated entry system enrollments for the database of homeless management information system
- Refer clients to Housing Authority (Kings/Tulare) to obtain rental assistance.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Helped clients find permanent or temporary housing.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
Bookkeeper/Human Resources/Administration Assistant
Visalia Rescue Mission
Visalia, California
03.2016 - 09.2019
- Role included: Human Resources (Insurance benefits, wage garnishments and court withholding order distributed to the employees) Accounts Payable (organize and schedule payments for our vendors) Accounts Receivable (document payments received- Thrift sales) Assist in Payroll, Talk with vendors and donors, Bookkeeper/Administrative duties.
- Responsible for end of the month reconciliations (bank, credit cards, non-profit income, petty cash, cash donation, and program fees)
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Caregiver
IHSS Adult Services Program
Visalia, California
10.2015 - 08.2018
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting client's personal space.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for client reducing risks and ensuring optimal health outcomes.
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced client comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for client by using effective communication and active listening skills.
- Provided safe mobility support to help move around personal and public spaces.
- Provided emotional support to client and their families during challenging times, fostering trust and strong relationships.
- Prioritized client dignity, privacy, and autonomy during all aspects of care provision.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting client overall health through balanced nutrition.
- Transported client to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding client towards improved mobility and function.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Sandwich Artist/opener
Subway
Visalia, California
02.2012 - 04.2016
- Opened store Monday through Friday.
- Fastest Sandwich artist in the West.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Participated in community events, representing brand positively and increasing local awareness.
Education
Associate in Business -
College of the Sequoias
Visalia, CA12.2015
Associate in Child Development -
College of the Sequoias
Visalia, CA12.2015
Skills
- Quickbooks
- Microsoft Excel
- Microsoft Office
- Administrative Assistant
- Bookkeeping
- Customer service
- Heavy lifting
- Time management
- Event Planning
- Human Resources
- Case Management
- Section 8
- Fair Housing Regulations
- Organizational skills
- Interpersonal skills
- Motivational interviewing
- Training & development
- Relationship management
- Project coordination
- Social work
- Cooking
- Affordable Housing Knowledge
- Compliance Monitoring
- Referrals and networking
- Social Services
- Rehousing
- Temporary housing
- Homelessness solutions
- Occupancy Standards
- Housing Quality Standards
- Rent Calculation
- Eviction Prevention
Research/Data
- Trauma-informed care
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Relationship Building
- Decision-Making
- Client Needs Assessments
- Documentation skills
- Task Prioritization
- Client Advocacy
- Maintaining Client Records
- Medical Terminology
- Interpersonal Skills
- Analytical Thinking
- Care Coordination
- Conflict Resolution
- Goal Setting
- Professionalism
- Crisis Intervention
- Life Skills Development
- De-Escalation Techniques
- Workflow Management
- Data Confidentiality
- Professional Demeanor
- Discharge Planning
- Coping Techniques
- Community Outreach
Data Entry Software/HMIS
Cultural Competency and sensitivity
Client Intakes and support
Certification
Driver's License, 04/20, 04/26
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 06/23
- Attention to detail, Proficient, 10/23
- Office manager, Proficient, 06/23
- Case management & social work, Proficient, 10/23
- Work motivation, Proficient, 10/23
- Work style: Reliability, Proficient, 10/23
Cooking, gardening, walks with dogs
Self-care is important for all humans. I believe and maintain self-care in order to help manage and pursue new journeys in life.
Languages
Spanish
Elementary
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Housing Specialist
Kings Tulare Homeless Alliance
01.2020 - 06.2024
Bookkeeper/Human Resources/Administration Assistant
Visalia Rescue Mission
03.2016 - 09.2019
Caregiver
IHSS Adult Services Program
10.2015 - 08.2018
Sandwich Artist/opener
Subway
02.2012 - 04.2016
Associate in Child Development -
College of the Sequoias
Driver's License, 04/20, 04/26
Associate in Business -
College of the Sequoias
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