Corrina Camarena
Lake Elsinore,CA
Summary
Experienced healthcare professional with a strong background in front and back office operations. Known for organization, patience, and dedication to providing exceptional patient advocacy and education. Committed to streamlining processes and ensuring efficiency in busy healthcare settings. Skilled at maintaining professionalism and composure in high-pressure situations, while effectively coordinating office and departmental activities.
Overview
26
26
years of professional experience
Work History
Admissions and Collections Clerk
County of Riverside Department of Public Health
04.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Increased accuracy of demographic reporting through meticulous data entry practices for all application materials received.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
ER Admitting Clerk
Corona Regional Medical Center
06.2021 - Current
- Reporting to the Manager of Access Services and the Admitting/Communications Assistant, the Admitting Representative registers and admits patients ensuring adherence to specific departmental policies and procedures
- Admitting, transferring and upgrading patients into correct units and other local medical clinics
- Provides excellent customer experience by enrolling lower income patients into temporary Emergency Medical and providing patients with correct recourses to acquire long term insurance enrollment elsewhere
- Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Ensured compliance with hospital safety protocols by conducting regular checks of the waiting area and promptly addressing any hazards or concerns.
- Assisted with patient discharge processes, ensuring clear communication of follow-up care instructions and scheduling of necessary appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
Medical Assistant
Ace Endoscopy and Surgery Center
10.2020 - 07.2021
- Providing excellent customer service for each patient I encountered
- Obtaining all patient medical history, demographics, and vital signs
- Scheduling and confirming future patient appointments
- Processed endoscopes and insured proper disinfection
- Processed all types of specimens and filled out proper lab forms for all insurance specific laboratories
- Assisted the Doctor during endoscopic procedures
- Obtained correct knowledge to perform biopsies, and snares during procedure
- Insuring proper set up and proper disinfecting procedures of all surgical rooms and other medical areas
- Finally, following correct guidelines to perform proper COVID-19 testing
- Performed quarterly cleaning of equipment, by performing breakdown using various hand tools ie; ratchet sets and screwdrivers, wrenches, as well as pneumatics to ensure, All vital parts of surgical room were sanitized
- Per medical standards
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Fulfillment Associate
Amazon Warehouse
11.2018 - 10.2020
- Maintained clean containers, conveyors and work areas to minimize safety issues
- Performed general warehouse functions including loading, unloading, and sorting products
- Conducted regular cycle counts to contribute to effective inventory management
- Followed safe and efficient procedures for unloading and loading of product shipments
- Verified proper packaging accuracy for labeling all shipments to promote correct merchandise distribution
Medical Assistant
Pratima R Patel M.D
08.1998 - 03.2003
- Providing excellent customer service for each patient I encountered
- Obtaining all patient medical history, demographics, and vital signs
- Scheduling and confirming future patient appointments
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Supported back-office functions such as managing physician and employee schedules, billing directly to all insurances, invoicing patients and other third-party organizations, procedures tracking, reporting, and insurance verification
- Assisted front office by managing patients current and future scheduling and taking copayments and keeping track of physician documentation for all patients
- Prepared specimens for outside lab testing, as ordered by the physicians
- Administered oral and parenteral medications and immunizations as directed by supervising the physicians
Education
Associate of Science - Human Services
Valley College San Bernardino
San Bernardino, CA06-2023
Medical Assistant Certificate -
El Monte Rosemead Adult school
01.1999
Diploma -
Baldwin Park High School
06.1998
Skills
- Bilingual English/Spanish
- Scheduling appointments
- Specimen preparation and transportation
- Vital signs
- HIPPA compliant
- Clinical and administrative support
- Medical Terminology
- Safety compliant
- EMR knowledge
- Injections
- Copay collection
- Flourishes in a fast-paced environment
- Cerner software
- Data Entry
- Critical Thinking
- Attention to Detail
- Empathy and patience
- Patient confidentiality
- HIPAA compliance
- Claims processing
- Call center experience
- Medical terminology
- Greeting and seating clients
- Telephone skills
- Microsoft office
- Patient registration
Timeline
Admissions and Collections Clerk
County of Riverside Department of Public Health
04.2023 - Current
ER Admitting Clerk
Corona Regional Medical Center
06.2021 - Current
Medical Assistant
Ace Endoscopy and Surgery Center
10.2020 - 07.2021
Fulfillment Associate
Amazon Warehouse
11.2018 - 10.2020
Medical Assistant
Pratima R Patel M.D
08.1998 - 03.2003
Medical Assistant Certificate -
El Monte Rosemead Adult school
Diploma -
Baldwin Park High School
Associate of Science - Human Services
Valley College San Bernardino
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