Proven Security Officer with extensive experience at MGM Grand Detroit Casino, adept in emergency response and conflict de-escalation. Demonstrates a keen eye for detail and a strong work ethic, ensuring safety and compliance through effective threat assessment and security screenings. Skilled in team collaboration and problem-solving, significantly enhancing workplace security and visitor satisfaction.
Overview
36
36
years of professional experience
Work History
Security Officer
MGM Grand Detroit Casino
06.1999 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Completed full building and grounds patrols to spot and investigate concerns.
Directed guests around building and answered accessibility questions.
Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Enhanced safety by conducting thorough and regular patrols of the premises.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Responded quickly to incidents and assessed active situations for security concerns.
Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Enhanced overall security awareness among staff through informative presentations on personal safety measures.
Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
Improved response time to incidents through effective communication with team members and use of security equipment.
Implemented security measures for special events, ensuring guest safety and minimal disruptions.
Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Security Officer
Detroit Edison / Enrico Fermi II
04.1989 - 06.1999
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Examined doors, windows and gates to verify security.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Investigated suspicious activities and persons to maintain security of premises.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Issued access cards to authorized personnel to monitor access points.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.