Corrina Davis
Fort Worth,TX
Summary
Driven telemarketer with proven success at Tarrant Roofing, adept in lead generation and customer engagement. Excelled in expanding client base through strategic cold calling, enhancing customer satisfaction, and boosting sales pipeline efficiency. Skilled in professional communication and relationship building, achieving a significant increase in conversion rates. Demonstrates exceptional product knowledge and persuasive abilities.
Overview
1
1
year of professional experience
Work History
Telemarketer
Tarrant Roofing
12.2023 - Current
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Called prospective customers in designated market area to qualify leads.
- Recorded contact information of customers and potential customers in internal database.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
GED -
Windham
Gatesville, TX01.2002
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Verbal and written communication
- Goal-Oriented
- Product and service knowledge
- Attention to Detail
- Lead Generation
- Outbound Calling
- Results-Driven
- Relationship Building
- Script Reading
- Professional Communication
Timeline
Telemarketer
Tarrant Roofing
12.2023 - Current
GED -
Windham
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