Corrina Hamman
Jacksonville,FL
Summary
Proactive CSO Social Media Agent, Call Center Agent, Front Desk Agent, Waitress, and Motor Transport Operator with a strong track record of resolving customer complaints and boosting client satisfaction. Skilled in de-escalation, accurate communication, and high-pressure management. Bringing expertise in customer service, vehicle management, and team productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tax Preparer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
CSO Social Media Agent
H&R Block
12.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Boosted team productivity by implementing collaborative communication platform.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Proven ability to learn quickly and adapt to new situations.
Call Center Agent
Foundever/Express Scripts PBM
10.2022 - 10.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Front Desk Agent
Wingate by Wyndham
03.2022 - 09.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Waitress
Wasabi
12.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Motor Transport Operator (88M)
United States Army- Active Duty
07.2020 - 12.2021
- Responded quickly and calmly in emergency situations.
- Managed vehicle inventory, ensuring accurate record-keeping and proper distribution of resources.
- Conducted risk assessments for transportation missions, enabling informed decision-making on route selection.
- Advised leadership on best practices in vehicle management, contributing to better resource allocation decisions.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
Waitress
Papa Gio's
03.2019 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
East River High School
Orlando, FL05.2020
High School Diploma -
Orange Technical College
Orlando, FL05.2020
Skills
- Vulnerability Assessment
- Threat Intelligence
- Security Awareness Training
- Physical Security
- Inbound Customer Service
- Customer service standards
- Call Center Customer Service
- Customer service and care
- Organization skills
- Document Preparation
- Income Tax Preparation
- Typing Speed
- Teamwork and Collaboration
Accomplishments
I have passed and completed the H&R Block Federal Income Tax Course 2024.
Timeline
CSO Social Media Agent
H&R Block
12.2023 - Current
Call Center Agent
Foundever/Express Scripts PBM
10.2022 - 10.2023
Front Desk Agent
Wingate by Wyndham
03.2022 - 09.2022
Waitress
Wasabi
12.2021 - 03.2022
Motor Transport Operator (88M)
United States Army- Active Duty
07.2020 - 12.2021
Waitress
Papa Gio's
03.2019 - 03.2020
High School Diploma -
East River High School
High School Diploma -
Orange Technical College
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