Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Corrina Harvell

Sacramento,CA

Summary

Accomplished Store Co-Manager with a proven track record at California Backyard Inc, adept in promotions management and fostering employee growth. Excelled in enhancing operational efficiency and customer satisfaction, significantly contributing to sales analysis and store maintenance. Skilled in recruitment and mentoring, I drive team performance and store success with dynamic leadership and strategic planning.

Overview

26
26
years of professional experience

Work History

Store Co-Manager

California Backyard Inc
Rancho Cordova, CA
11.2017 - 02.2025
  • Resolved customer complaints in a professional manner.
  • Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Encouraged professional growth and talent development in associates to increase performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted customers with product selection while providing excellent customer service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with all company policies and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders as needed.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained, supervised, coached, evaluated, and motivated staff members.
  • Identified needs of customers promptly and efficiently.

Customer Service Cashier

Kohls Department Store
Folsom, CA
05.2013 - 09.2016
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Informed customers of in-store promotions or pricing specials.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Scanned items and checked pricing on cash register for accuracy.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Operated cash registers to process payments for goods and services.
  • Maintained work area and kept cash drawer organized.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Counted and balanced cashier drawers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered phone calls to assist customers with questions and orders.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Built and maintained productive relationships with employees.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Manager

Walmart supercenter
Roseville, California
01.1999 - 06.2016
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated and authenticated returns, exchanges and voids.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
06-1990

Skills

  • Promotions management
  • Recruitment and hiring
  • Store operations
  • Employee scheduling
  • Sales analysis
  • Store maintenance

References

References available upon request.

Timeline

Store Co-Manager

California Backyard Inc
11.2017 - 02.2025

Customer Service Cashier

Kohls Department Store
05.2013 - 09.2016

Customer Service Manager

Walmart supercenter
01.1999 - 06.2016

High School Diploma -

Bell Gardens High School

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Corrina Harvell