Corrina Kuusela
Manchester,NH
Summary
A professional with a multitude of skills. I have acquired skills in communication, organization, time management and more over the years of my work history. Positive, ambitious and determined to complete every task. I am seeking a positions I can call a career and maximize my skill set.
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Overview
16
16
years of professional experience
Work History
Front Desk Assistant
Holiday Inn-Manchester
08.2021 - 02.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Housekeeping
Holiday Inn Express
08.2020 - 08.2021
- Collaborated with housekeeping staff to ensure timely room turnover and adherence to cleanliness standards.
Customer Service Clerk
SUBWAY®Restaurants
02.2018 - 01.2020
- Prepare food for customers
- Baked bread and maintain stock
- Open/Closed store
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assistant manager
7-Eleven
01.2018 - 09.2019
- Managing employees, scheduling
- Ordering inventory, money management
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Receptionist Clerk/Assistant Kitchen Staff Member
Springfield Family Center
04.2015 - 11.2018
- Stock and count inventory
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines/helping clients apply to programs
Salsa/Production Worker
Drew's All Natural
03.2014 - 02.2016
- Followed Recipes to produce food products of specified flavor, texture, clarity, and color
- Recorded production and test data for each food product batch such as ingredients, temperature, test results, and time cycle
- Set up, operated, maintained, and sanitized a variety of equipment used in food production process
- Observed and listened to equipment to detect possible malfunctions
- Inspected finished products for defects to uphold quality standards.
- Collaborated with team members to meet production targets.
Home Health Aide
Home Health Care
04.2011 - 08.2013
- Observed and documented patient status and reported patient complaints to the case manager
- Setting up and operating special medical equipment and equipment
- Planned, prepared and served meals and snacks according to prescribed diets
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Order Processing
Silver Forest
08.2007 - 12.2011
- Exchanged returned merchandise for customers quickly and efficiently
- Exercised sound judgment in issuing credits and making exceptions to customer Policies to maintain high levels of customer satisfaction
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Prepared and packaged a broad range of customized merchandise to individuals and commercial accounts
Education
Associate of Science - Accounting
River Valley Community College
Manchester, NH03-2026
Skills
- Strong Verbal Communication
- Hospitality services
- Time management
- Scheduling appointments
- Complaint resolution
- Customer service
- Problem-solving skills
- Payment processing
- Documentation and recordkeeping
- Conflict management
- File management
- POS systems
- Mail routing
- Multi-line phone systems
- Listening skills
Timeline
Front Desk Assistant
Holiday Inn-Manchester
08.2021 - 02.2023
Housekeeping
Holiday Inn Express
08.2020 - 08.2021
Customer Service Clerk
SUBWAY®Restaurants
02.2018 - 01.2020
Assistant manager
7-Eleven
01.2018 - 09.2019
Receptionist Clerk/Assistant Kitchen Staff Member
Springfield Family Center
04.2015 - 11.2018
Salsa/Production Worker
Drew's All Natural
03.2014 - 02.2016
Home Health Aide
Home Health Care
04.2011 - 08.2013
Order Processing
Silver Forest
08.2007 - 12.2011
Associate of Science - Accounting
River Valley Community College
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