Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Corrina Martin

Sacramento,Ca

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Huckleberry's Breakfast And Lunch
05.2023 - Current


  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.

Mortgage Loan Processor/ Office Manager

Pangea Mortgage LLC
10.2021 - 04.2023
  • Developed strong working relationships with home owners, Loan Officers and Mortgage Lenders.
  • Coordinated closing process underwriters, title companies, and government clerks.
  • Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Call Center Representative/ Solar Project Manager

Solar Energy Collective
10.2020 - 10.2021
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Assessed sites to determine suitability for solar equipment, calculate potential solar array production for a site, create customized energy management packages for customers, and develop strategic plans for sales areas
  • Built proposals based on the usage and roof space or ground space acceptable for solar panels.

Cashier, Freight, Stocker

Dollar Tree
04.2017 - 12.2020
  • Performed cash, card and check transactions to complete customer purchases.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Preloader

UPS
11.2016 - 03.2017
  • Quickly and efficiently sorted small packages to be loaded onto the next truck for delivery
  • Worked seasonally.

Education

High School Diploma -

Riverbank High School
Riverbank, CA
05.2005

Skills

  • Employee Motivation
  • Performance Improvements
  • Cost analysis and savings
  • Schedule Management
  • Effective leader
  • Cost Control
  • Staff training/development
  • Strategic planning skill
  • Operations Management
  • Food safety and sanitation

Software

Adobe

Zoho

Salesforce

Microsoft word

Microsoft Excel

Microsoft Teams

Microsoft One Drive

Timeline

Assistant Manager

Huckleberry's Breakfast And Lunch
05.2023 - Current

Mortgage Loan Processor/ Office Manager

Pangea Mortgage LLC
10.2021 - 04.2023

Call Center Representative/ Solar Project Manager

Solar Energy Collective
10.2020 - 10.2021

Cashier, Freight, Stocker

Dollar Tree
04.2017 - 12.2020

Preloader

UPS
11.2016 - 03.2017

High School Diploma -

Riverbank High School

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Corrina Martin